[Resolved]  Yatra Online / Yatratrip.in — Domestic Ticket

Address:040
Website:yatra.com

Dear Sir/ Madam,

I have booked a indigo airline flight ticket at a website from yatra.com Hyderabad to Mumbai on 26th August, the payment has been deducted 2 times, i did not get the e ticket 2 times . First time amount was deducted Rs . 2, 720.00 and second time Rs. 2, 710.00.please do the needful. i need my amount asap. I am trying to call the yatra.com customer care number unable to reach them. my transaction reference number is [protected]/0 and another payment reference number is [protected]/0. so please take the action asap .i need my amount .
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Oct 3, 2016
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Aug 31, 2016
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

Greetings from Yatra.com!

Regret the inconvenience caused. Would request you to please share your email ID used for the booking and we will be happy to assist you.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com

Best Regards,
Yatra Care
Aug 31, 2016
Updated by bomipatell
Email id is [protected]@bompat.com

Contact Number is [protected]
Sep 01, 2016
Updated by bomipatell
Kindly rectify my complaint asap. i need my amount .
Verified Support
Sep 01, 2016
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

Greetings from Yatra.com!

We are looking into your query and our team would respond you at the earliest. Request your patience in this interim.

Thanks,
Yatra Care
Verified Support
Sep 01, 2016
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

Greetings from Yatra.com!

We sincerely apologize for the inconvenience caused to you. Would like to inform that refund has been initiated under Yatra booking reference number YT18286423 & YT18288451. Refund will take 2-7 working days to reflect in your account. Hope your query has been resolved.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com

Best Regards,
Yatra Care
Complaint comments 

Comments

Email id is [protected]@bompat.com

Contact Number is [protected]
They havent given me any ecash ..rather they took 2 times my money for same booking which has been debited from my account and cuatomer service is not returning my money.nor they are giving any solutions ..yatra is totally fraud ..

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    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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