[Resolved] Yatra Online / Yatratrip.in — flight refund during lockdown flight cancellation | |
I booked two tickets from chandigarh to srinagar for dated 10th april 20 from yatra with reference number [protected] and pnr xj26fz. The flight got cancelled due to nationwide lockdown. I requested yatra to refund the money but they told me that it is not possible as airlines are not refunding the money. Airlines are creating credit shell to use the fund for upcoming travel. But i did not found any indigo flight from chandigarh to srinagar. Then i contacted indigo airline for refund as i was not able to use credit shell. Then they become agree for refund and airline refunded the money on 1st july 20. I have been following with yatra team since 1st july 20 for refund but they have refunded the money yet. 48 days are not a small time to process the refund if they really want to refund the money to customers. Was this information helpful? | |
Aug 11, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Aug 26, 2020 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As per records, your booking has been cancelled and Indigo Airline has credit the amount of INR 1438.00 as a credit shell under Customers current PNR (hence no money will be refunded to original mode of payment). The credit shell will be utilized to create a new booking for same passengers. The fare difference will be applicable (If any). Also, we would like to inform you that we have forwarded the request to our concerned team to initiate the refund of INR 1460.00 for your booking. We would request you to please allow us 5-7 working days to further address your refund query and solicit your patience.Regards, Yatra Care
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