[Resolved]  Yatra Online / Yatratrip.in — fraud company and service

I had booked domestic tickets via yatra. I needed to reschedule for 2passengers. I tried to do the same via website but yatra site was not working so i raised compaint. After 5-6 days the issue was still not resolved. I talked to customer care and they only asked me to get in touch with airlines (Indigo). So i talked to indigo and did the reschdulling of 2 passengers and cancellation of ticket for other 2.

Now when i am asking for refund, yatra is deducting service fee. I want to ask what service in my case they provided. There system is not working. Their customer service are not capable. Customer himself has to talk to airlines. Then what kind of service they provide. They are just looting hard earned money of customers.

Booking ref no:[protected]