Facts of the flight booking
1. Booked a return flight to USA in Jan 2020, which got cancelled because of Covid19.
2. Flight Details : PNR : BVVTNB YATRA REFERENCE :[protected] PASSENGER : SUPRATIM BISWAS
EMIRATES AIRWAYS DATE OF BOOKING : Jan 2, 2020
Onward flight : May 14, 2020 # 04:30 # EK 501 Mumbai - Dubai; May14, 2020 # 09:55 # EK 229 Dubai - Seattle
Return flight : Jul 13, 2020 # 17:15 # EK 230 Seattle - Dubai; Jul 14, 2020 # 21:55 # EK 500 Dubai - Mumbai
3. My onward flight was cancelled by an email from emirates on March 26, 2020. Emirates asked me to contact my agent YATRA for travel voucher or refund.
4. Contacted YATRA by several emails without response. On 04/12/2020, email response from Yatra is appended below.
SUBJECT : RE:'YA:26688510' International Flights//YT38821106
Dear Mr Supratim Biswas,
Greetings from Yatra.com!
This is in reference to your under booking reference number [protected].
We would like to inform you that as per the updated circular of the Airline, you are eligible for the full refund.
However the K3, YR tax will be non refundable. Hence, request you to share your consent to claim the refund from the airline.
in case you require further assistance or clarification, please feel free to write us at [protected]@yatra.com. Alternatively, you can also respond on this e-mail.
Note: Please do not amend the subject line while replying.
Regards,
Team Yatra
5. After receiving this email have sent 5-6 emails asking for the exact amount of refund and the mode it will be made. But there has been no response to any of the emails.
6. THE COMPLAINT IS ABOUT THE LACK OF RESPONSE FROM YATRA AND INABILITY TO CONTACT THEM DIRECTLY THROUGH PHONE.
WOULD LIKE TO GET THE REFUND AS SOON AS POSSIBLE SINCE EMIRATES HAS AGREED TO REFUND
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