[Resolved]  Yatra Online / Yatratrip.in — most inefficient team & no reply for days

Address:	Mumbai City, Maharashtra
Website:	Yatra.com

I'm very disappointed with your service team. Ive made in numerous attempts to get in touch with the team for one booking modification and there has been a very poor response from yatra team. No one is ready to help you with a crisis, even being a senior or supervisor. Every day i have been calling to get my booking done but they purposely drag it to the next day so that the airfare price increases and i have to pay extra. This is how they treat their customers which is nothing but a shame.

I wanted to re schedule my flight from mumbai to bangkok for that they charged me 2000 rs as airline fee and 1000 rs as yatra fee apart from the flight difference. On cross checking with the airlines it turns out they didnt have any penalty fee and i had to pay zero amount as no flight difference also. I cross questioned yatra then they said sorry it was an error which is wrong as they were purposely trying to con their customers. After that i have been constantly trying to get in touch with their team member who i spoke to regarding the rescheduling of my flight ever since the day but he refuses to come on line. Every day i call a new person answers and tells me a new price to way which is always higher the the amount first told. They are so inefficient that they still havent' resolved my issue where as clear trip does it for your instantly without charging a single rupee. Never book from yatra. They just want to con their customers and take extra money from them in every possible way after making the booking.