[Resolved]  Yatra Online / Yatratrip.in — no response after receiving advance amount - europe tour for senior citizens

We have booked for Europe 15 days tour from Yatra.com, package id - 6939420 for a group of 18 senior citizens scheduled kn 20th May 18.
The package has been booked and advance amount of 6 lacs deposited since a month. However there has been absolutely no response and reverts on our numerous calls and emails and whatsapp messages on UK Visa and Schengene Visa and also regarding details of flights, hotels itinerary etc.

The service agents Shrey, Prafful, Suman and others have been after us before package booking and advance amount. Now, as the advance amount provided, they have failed to provide any update on other things.. Absolutely no response from them, even for Visa they failed to provide dates.. For three of the couples they provided appointment at Ahmedabad France Embassy, my parents went there after 7 hours drive early morning, but after reaching there, no one from yatra was there to assist them and provide them with documents. Parents have to be outside Visa Embassy for full day without any docs been provided... Still most of the members in group are not been provided Visa dates and no one recieves Call there.. Even customer care once pick call they will put on hold for hours.. Noone is there to attend.. I feel like CHEATED and this company looks to be full FRAUD.. With agents having no courtesy even to speak to us, no escalation matrix, no customer care.. We feel its a SCAM if proper revert and all in schedule doesnot work and noone attends us in proper manner, i have to goto consumer court to get 6 lacs plus all the pain and trauma.. I will make sure they will give us atleast 3 times the amount i deposited.. As the people involved are senior citizens that too 18 members and pain, trauma and stress they have been into since then is beyond my tolerance and if nothing is done and trip doesnt go smoothly i will make sure yatra people will pay hefty price for it.