Yatra Online / Yatratrip.in — Not refunding money after spice jet had paid them

IDear Sir
Ihave received the email from spice jet customer care that they have already refunded the payment to you, but you are intentionally not paying to my account regarding the.:PNR .:TJ585B . T
The email of SpiceJet is as follows -
This is with reference to your request for refund of booking amount for the above mentioned PNR.

We would like to re-iterate that we have processed the refund of INR 5561 towards the same travel agency (Yatra Online Pvt Ltd) account dated 12-jun-2020.

We would request you to get in touch with the respective travel agent to claim the refund.

Further, for immediate assistance, you may check our 24*7 Live Chat option on our website.

Assuring you of our best attention at all times.

Thanks & Regards:
Ramandeep Kaur
Customer Experience,
SpiceJet Ltd.321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
Kindly reply me.
With regards
Alex Mathew.
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