[Resolved] Yatra Online / Yatratrip.in — pathetic/ misguided service - cancellation loss | |||||
Need to highlight the pathetic misguided service which has resulted in loss of a family holiday which was booked for 6 months in advance. 2 issues to be highlighted basis booking with yatra.com 1. International package - (Ref # ya:8242775) 2. Domestic flight - (Ref #[protected] In the month of dec2017, we had planned for our annual family holiday during the summer (May 3rd week). We shortlisted baltic holiday package and made the advance payment of inr 1.2lacs. The sales resource (Modassar. Islam) also recommended that since the package was from delhi (18th to 24th may), suggested us to book blr-del-blr flights (17th to 25th may). We booked this basis his recommendation. As the sales process proceeded, shrey adlakha from yatra got in touch for visa processing/ documentation. He is one of the most pathetic customer service resource who never followed and sent wrong documents guidelines for processing (He sent us french schengen visa details), i had to research and follow up multiple times and course correct to get the estonian visa details. By this time they had not even booked our flights which we got to know much later. 2-3 weeks ago (After 5/12 months of planning), we get a mail mentioning that this trip is cancelled as they did not have sufficient bookings. It was the most worst customer experience ever. After hue and cry, i received the booking refund, however they copmpetely washed their hands off the domestic flight booking inspite of tem recommending the same. I had tpo cancel the indigo flight for which there is a cancellation fee of inr 17k from indigo and the remaining amount was sent to yatra who again are levying their cancellation charges. The issue is the cancellation is happening due to yatra and i as a family am suffering inr 21k loss plus the trauma of a missed holiday after all the planning. This has made it very miserable and completely no ownership or remorse from yatra officials. I have decided not to use any of their services in future. Its disgraceful they because of them i have lost money, time peace, family fun and all the above. Unable to add support docs as the sixe of individual pic is above 2mb. Yatra has got the records of all mail as well. Hd to call up multiple times to elicit a response Frustrated customer, Rakesh Was this information helpful? | |||||
Jun 5, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Apr 28, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Rakesh, Greeting from Yatra.com! We have received your query & would respond to you at the earliest. Request your patience in the interim. Best Regards, Yatra Care Verified Support May 02, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Rakesh, Greeting from Yatra.com! We regret the inconvenience caused to you. As per our finding it was a group booking and due to less strength trip was called off and full refund was processed from our end in the same mode of payment. As checked regarding your domestic flight booking our team was in contact with you and as a gesture of care Yatra service fee wavier has been given and amount of INR 3980.01 was processed from our end in the same mode of payment on 29th April 2018. We will share the proper feedback with the concern team and assure you we will take necessary measures to avoid such instances in future. Thanks Yatra Care Verified Support May 03, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Rakesh, Greetings from Yatra.com! We sincerely regret the inconvenience faced by you. Please be assured this is most definitely not the quality of service we aim to provide our customers. As a valued customer, your input & feedback is most appreciated and it would definitely help us to ensure a better customer experience. We have shared your feedback with our concerned team to avoid future instances and would like to render our due apologies once again for the inconvenience faced by you. Best Regards Yatra Care | |||||
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My holiday plans have been completely destroyed because of YATRA.com.
Attachment1- Also please note the mail from Modassar recommending us to block the BLR-DEL-BLR flight- on 16 dec 2017.
Attachment 2- showing me following up as a customer to Yatra multiple times on checklist for visa and me proactively making payments
Attachment 3 & 4- Unhappy with Shrey who was dealing with us. sent us wrong info on visa etc. multiple follow ups. Mail also to Gipsa and Yatra customer service asking why they misguided us.
Because of you all i have lost INR 16k as flight cancellation. Pathetic customer service after multiple follow ups. Blocked an amount of INR 1.2 Lacs for 6 months which was refunded again after multiple follow ups... Truly the worst experience. I need an answer for the cancelled flights. I should not be at fault for loosing this amount.
Frustrated customer.
Rakesh