[Resolved] Yatra Online / Yatratrip.in — Payment got Debited but ticket not booked.

[Resolved] Yatra Online / Yatratrip.in — Payment got Debited but ticket not booked.

T tarunsharma01 Aug 17, 2022 Aug 20, 2022 This thread was updated on Aug 20, 2022

I tried to book my flights without logging in to yatra.com, The email id is [protected]@gmail.com. I was trying to book the tickets on 16th August 2022 at around 11.30 PM. While trying to pay, the amount was debited but the website showed that "payment has failed, please try again" but the amount has already been debited. The fight was SG-160 on 10th September. The UPI transaction ID is[protected] The Payment was sent to yatra.[protected]@hdfcbank Please refund the amount as soon as possible. +1 photos Was this information helpful? No (0) Yes (0)
Sep 23, 2022 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Aug 17, 2022 Yatra Online / YatraTrip.in Customer Care's response Dear Tarun. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payment on our portal, kindly share the email ID used at the time of booking for us to check and assist you accordingly. Regards Yatra Care Aug 18, 2022 Updated by tarunsharma01 [protected]@gmail.com Time of booking : 11.59PM Verified Support Aug 20, 2022 Yatra Online / YatraTrip.in Customer Care's response Dear Tarun. Greetings from Yatra.com! Thank you for sharing the details. As checked and found that your amount of INR 4395.00 was refunded from our end on 18th Aug 2022 in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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