Yatra Online / YatraTrip.in Complaints & Reviews

I tried to book a bus ticket using your Yatra app. Amount of ₹1036 has been deducted from my account and has been transferred to your account yatra.[protected]@icici But the ticket is not booked. Refund my money!

Booking for AI flight from Mumbai to Trivandrum done through Yatra website today 07.08.2022. Booking failed showing session timeout. No transaction reference from Yatra. My account debited and amount credited to Yatra. Details given. Your VPA [protected]@upi linked to Indian Bank a/c no. XXXXXX4370 is debited for Rs.5626.00 and credited to yatra.[protected]@sbi (UPI Ref no[protected].-Indian Bank. Need an immediate refund.

My money got deducted from my bank account while booking the ticket but i didn't get any confirmation mail from yatra services. No one is responding.
I have UPI payment Ref number and i did the payment through Phone pay.

While booking the ticket, the money got deducted from my account but the ticket email or any email regarding it was not send to me.
I tried contacting the yatra people, not response from the customer care.

I tried to book train ticket yesterday[protected] from Borivali (mumbai) to New Delhi, H NIZAMUDDIN, train no 12909 for October 13, 2022.

When I entered the passanger details and proceeded with payment through credit card the amount got deducted but my ticket was not booked .

The total amount deducted from my credit card was RS 2265.45.

I tried calling your customer care number immediately but there was no response on the number[protected] /10,[protected],[protected],[protected].

Now the status in my yatra app is showing that my ticket is cancelled.

Kindly let me know what has to be done and refund my amount which got deducted immediately.

Also provide me a working customer care number where I can speak regarding this issue.

Passenger details
Mrs Tripti Parekh 38 yrs / F
Mr Gautam Parekh 39 yrs / M
Booking ID no[protected].

I had booked a hotel with Yatra.com, reference number[protected] on 2nd of August, 2022. UPI reference is[protected] for the transaction of Rs 12, 867

I cancelled the booking same day on 2nd August 2022 but even after 48 hours my money has not been refunded. Customer care is not picking up my calls.

Please look into it and resolve my issue by crediting my money back to me.

I had booked a hotel with Yatra.com, reference number[protected] on 2nd of August, 2022. UPI reference is[protected] for the transaction of Rs 12, 867.

I cancelled the booking same day on 2nd August 2022 but even after 48 hours my money has not been refunded. Customer care is not picking up my calls.

Please look into it and resolve my issue by crediting my money back to me.

I was trying to book my flight from Bhubaneshwar to Jaipur for 27 August 2022 on 4th August 2022. When I was paying through UPI, I got message that the amount has been debited from the account, however, the ticket has not been booked. I am trying everything to reach to Yatra.com but they are not responding it.

Gorakhpur to Hyderabad
Booked on 3 Aug'22
Booking ID[protected]
Indigo Flight for 18th September 2022
Booking showing pending with no updates and refund. Tried reaching Yatra many times with no response .
Tried claiming refund with no success.

I have made a payment through PhonePe to book flight number AI-777 on 20th august, 2022 for 3 persons. The amount for the same has been deducted but no booking is showing in my Yatra account.
PFA the details of the payment.

I have booked a flight from bengaluru to kanpur for 15th sept, the amount of rs 4337 got deducted from my account as the charge of flight but I haven't received any flight tickets yet neither I got the refund for the same.
Could you please check this issue and let me know.

I am S N Panigrahi. I have booked Online, Bina Resort through Yatra.com for stay from 23rd to 26th June 2022 at Nainital by paying Rs. 11227/-(Eleven Thousand Two Hundred Twenty Seven only) - Booking Reference Number[protected] and hotel Confirmation Number YAT[protected] for Stay in Nainital.

However, We Couldn’t Trace out the Hotel – The Address Provided by Yatra.com is Not Complete & Incorrect.

The Contact Details Provided are Not Working. Even Yatra.com Customer Support was also Not Responded. This Looks like a Clear Fraud Case.

As a Result, Entire Purpose of Tour Travel Disturbed and all the Amounts Spend for the Purpose is Wasted and created Great Inconvenience and Mental Agony.

Refund with Compensation Promised by the Company - But No Refund Even after a Month.

Yatra.com Looks Like a Fraud & Cheating Company - Not Reliable - Should be Avoided

SN Panigrahi

Hi Team,
I tried booking seats for flight through yatra .com upi payment method. Amount was deducted from my account but service wasnt booked. I want refund of rs 500 against my transaction ID[protected]. I booked the seats again by paying through credit card.

Thanks

I had booked a return flight thru Yatra portal (Booking Ref No[protected]. 3 passengers, Date of Journey 12th July DEL-MUM-DEL at 12:45 PM and Return Journey on the same date 21:55. Airlines-Vistara.
The tickets were booked on July 11 at around 10:00 am and was cancelled thru the Yatra portal around 10:30 AM on the same day. After cancellation on the yatra portal and i claimed for refund and got the message that we will confirm it with the airlines and it will take 24-48hrs for a refund.
The cancellation charges mentioned on the Ticket is Rs 6400.00 if the DOJ is 1 day, which was true in my case.
first i got a message from Yatra stating Rs. 12570.00 as cancellation charges (mail attached) to which i did not agree and disputed the same. The i got a message that it is a NO SHOW as the flight has not been cancelled by myself and Airlines is not refunding the amount. When i contacted Vistara they told me that the tickets has never been cancelled, Vistara also has shared me the required supporting documents for the same. Now Yatra is claiming that i had never cancelled the flight, as it was my duty. There has been different versions and everytime a new person is mailing me and reconfirming the details and giving a different perspective of the episode.
I had also contacted Yatra management team also, but i guess they are busy making fool of other people.
When i had booked tickets on Yatra, i paid to Yatra thru their portal and i cancelled my flights on the same portal, therefore it is the duty of Ytra to get the tickets cancelled and initiate a refund.
Requesting you to look into the matter and get my refund initiated along with interest on delayed in payments and harassment charges and the mental agony i am facing.

I made a flight ticket payment of amount 2069 the amount got deducted from my bank account. I made the payment through gpay and the payment has been done. My money also deducted but ticket not been confirmed and also there's no show of whether where my money went. In my bank statement it is clearly shown my amount is Debited to yatra but I'm not getting any transaction history or booking

I'm being cheated i think so by yatra very disgusting this is.

I have booked my flight from new Delhi to Mumbai for 12th aug 2022 via Yatra. Amount is debited from my account but I didn't get any confirmation mail for the booking. Reference no. Is[protected].
Mail id - [protected]@gmail.com
Contact - [protected]

Please help

Hi had booked domestic flight(PNR-CTDBYH) booking ref[protected] on 21st July through phone pay li ked bank ICICI. Blore -chandigarh. I cancelled the flight through indigo. Indigo had refunded the amount on 23rd July to yatra. I got email from yatra to raise refund request.i raised the claim on 24th July. On its website under refund status it shows, 'no such requests raised". When will yatra refund amount into account?
I am sick on emailing them and there is no number to call. I am not getting any response from yatra

Hi,

There are 2 issues with Yatra I’m facing. Rs. 39290 was refunded by Indigo for cancellation of my flight
PNR - DK9KFS
Booking ID[protected]

1. Yatra hasn’t refunded my amount despite raising a request for the same and reaching out to their customer care multiple times (no numbers working, only email working where they’re sending the same system reply to every email escalation) for 3 weeks now. Screenshots attached

2. Yatra is only refunding 28k out of 39k, and there’s no one to explain why they’re keeping my Rs. 11000+ which they’ve received from Indigo on my behalf since booking was via them.

Need immediate refund. Kindly help in immediate resolution.

I have booked a cab from Manali to New Delhi on 20th July 2022 from Yatra online website but i found out that the destination address is wrong written by the Yatra.

So i immediately cancelled the booking within 1 hour. I paid 1027rs in advance for this booking.

But Yatra is not refunding my money.
It is stated that this booking was no charge cancellation 24hours prior.

Here are the details of my booking

Booking Reference Number[protected]
Booking Date- 20th July 2022
Travel Date - 22nd July 2022

SAVAARI reference Number - 5241174

All the details are present in the images attached below.

Date : 24.7.2022
Yatra.com :[protected]
I booked a hotel through Yatra.com vide Booking Reference Number[protected]. When I approached the checkin staff in the hotel, he is saying that there is no such facility of online booking by Yatra.com. When I am trying to show the booking references, he is saying get out as this has become a continuous nuisance with respect to Yatra.com. We (family) are on the streets for more than half an hour and finally checked in another hotel by paying exorbitant amount. There is no response from Yatra.com, when we are trying to call them. no reply. I want Yatra.com to immediately return the amount paid for the booking, amount spent by me for another hotel booking and some amount for the inconvenience caused. The mail sent to Yatra.com and their confirmation mail are given below.
K Somasekhara Rao

----

On Tuesday, 26 July, 2022 at 04:12:13 pm IST, Yatra.com wrote:

Dear Mr. Rao,

Greetings from Yatra.com!

This is in regards to your booking under reference number[protected].

We apologize for the inconvenience caused to you. This needs to be investigated with the hotel, which may take up to 24 Hours.

We appreciate your patience and suggest you to consider this issue in isolation and not a representation of regular services we provide to our customers.

Regards,
Abhishek Kumar

Hotel Services Team

Email: [protected]@yatra.com

On 7/26/2022 3:38:41 PM From: [protected]@yahoo.co.in
To: [protected]@yatra.com
Subject: Re: Your Hotel Booking Voucher


Hello
I booked a hotel as per the following details. When I approached the hotel reception, he is saying there is no online facility for that hotel. When I am trying to show the booking reference, he is shouting and saying get out.
Then I called [protected], the representative contacted me after half an hour. He says that he sent an email to me on the day of check in at 12 noon. He says that he did not sent SMS or phone call regarding this.
I did not receive any email till now. Also, if the booking is cancelled just before check in, how can you expect our family to search for a hotel and do the check in. With great difficulty, we checked in, in another hotel by paying exorbitant amount. I want clarification in this regard. Also, pl refund the amount I paid and an additional Rs. 1000/- which I spent for the spot booking in such a horrible situation.
K Somasekhara Rao

On Wednesday, 20 July, 2022 at 09:18:20 pm IST, Yatra.com wrote:


Yatra

Customer Support
[protected]
[protected]@yatra.com

Hotel Booking Success Image
Dear K S,

Congratulations! Your Hotel Booking is Confirmed
Booking Reference Number[protected]
Please collect the invoice at the property.

Kindly note, your booking is now confirmed. You are not required to contact Yatra to confirm further

Please find your Hotel Voucher attached with this email.

Hotel Details Hotel Confirmation Number: YTWAP[protected]
*Use this Hotel Confirmation Number for all your communication with hotel
Hotel Hasini Grand Lodge
Guntur
Check-in
Sun
24
Jul
Icon of moon
1 Night(s) Check-out
Mon
25
Jul
1 ROOMS FOR 1 Night(s)
Room 1 - 2 Adults

ROOM TYPE
Non AC Room

Checkin Time: 12-00 PM Checkout Time: 12-00 PM
Hotel Address: 8th Lane Opp.R.T.C.Bus Stand Guntur Vari Thota, GUNTUR 522001

PHONE:91-[protected],

Guest Details
Mr.. K S Rao
Payment Details
Amount collected on behalf of the hotel Rs.847
Convenience Fee Rs.42
Yatra GST Rs. 8
Total Amount (Prepaid)
Payment received via Online Payment Rs.897
Book Now

Cancellation Policy
Full refund if you cancel this booking by 22-Jul-22 12:00 PM IST.
First night cost (including taxes and service charge) will be charged if you cancel this booking later than 22-Jul-22 12:00 PM IST.
You might be charged upto the full cost of stay (including taxes & service charge) if you do not check-in to the hotel.
Please refer to this link for other T&Cs.
Confirmation details have been also sent to: SMS: +91 [protected]

Wishing You a Happy Journey!
Yatra
Important: Please do not reply to this email. It has been sent to an email account that is unattended. Please add [protected]@yatra.com to your contact list and address book to ensure that you recieve communication related to your booking from yatra.com

Important: Please do not reply to this email. It has been sent from an email account that is unattended. Please add [protected]@yatra.com to your contact list and address book to ensure that you receive communication related to your booking from Yatra.com.
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