Yatra Online / YatraTrip.in Complaints & Reviews

Hi Team,

I booked a ticket via Yatra.com and canceled it directly through Airline due to personal reasons.

Upon submitting my refund request, Yatra was charging Airline Cancellation more than the actual airline cancellation charge.

After lodging my complaint to customer care of Yatra, firstly they tried to close the case without resolving the issue. In response I highlighted to them and followed up as the issue was not resolved.

Then they tried to make me fall in their trap of Yatra service fee & other non-justified charges, which Yatra was levying.

However after several mail, they agreed to deduct the actual airline cancellation charges and refund the remaining amount. Screenshot of all mail communication enclosed.

However, more than 48 hours has passed since then & I am yet to receive any update on my refund payment processing.

Whereas, upon checking on Yatra Website, the website does not show any details of my refund rather they have this message displayed on my account.

Dear Md Merajuddin,
Thank you for booking with Yatra.com
We cannot find any refund request for the reference number[protected].
If you have cancelled your flight directly via the airline or the airline has cancelled the flight, please go to Mybookings and cancel the existing booking to claim refund.
Once the refund is initiated, you will get an SMS and email about the refund details.

Yatra is not reachable. when you call the number it lands on an IVR and guides you to check the website for any information. the website is a big fraud to not refund money.

Amount deducted from my account but we have not received ticket confirmation

I have tried to book a domestic flight ticket from yatra.com dated-05/09/2002 around 9:42 pm. During that process when i tried to confirm the ticket the money got debited but the booking was not confirmed. I had complain yatra customer service and they address my issue and told me that will receive my money in 24 hours .But till now i haven't received my refund. please address my issue and resolve my problem as soon as possible.

In the process of booking flight ticket from Patna—Mumbai for 5th October, 2022. The payment did go through and the amount was deducted from my account. However, there was no ticket booking that has happened.

Note: The booking process was made as Guests login.

Please find the payment details below:

On 06 september 2022, I searched flights from DEL TO COK, Google showed me a result of yatra.com. A INDIGO flight with a fare of ₹9783- when on spice jet's website the same flight costed ₹10, 000/- approx

Naturally I thought yatra was providing the best fare and proceeded to book.

It led me to yatra.com where I put in my traveller information and email ID / phone number

Finally it asked me to pay. I choose UPI, it prompted me to open my UPI app and complete the payment.

After completing my payment the when I opened the website it froze and payment didn't reflect.

I contacted [protected]@yatra.com with my UPI app invoice. No response

Sent reminder emails, no response

Lodged complaint on yatra.com to escalate this issue. No response.

I want full refund of the amount deducted from my account.

On 23Aug 2022, I searched flights from DEL TO Cok google showed me a result of yatra.com. A flight with a fare of ₹9783

It led me to yatra.com where I put in my traveller information and email ID / phone number

Finally it asked me to pay. I choose UPI, it prompted me to open my UPI app and complete the payment.

After completing my payment the when I opened the website it froze and payment didn't reflect.

I contacted [protected]@yatra.com with my UPI app invoice. No response

Sent reminder emails, no response

Lodged complaint on yatra.com to escalate this issue. No response.

I want full refund of the amount deducted from my account.

I have paid for my flight tickets but didn't receive my tickets. As if my money is stuck. They received the money still not receiving my tickets.

I did a hotel booking in Mabalipuram on 1st September 2022 for 7th and 8th October 2022. Booking reference number[protected]. I cancelled the hotel booking on 1st September itself. No information on the refund process. I want it to be refunded in the original mode of payment.

I have booked the flight ticket from mumbai to bangalore using gift card and the remaining amount through Gpay. The amount has been deducted but I didn't received any confirmation about the tickets.
Please solve it soon.

I booking my hotel on 4 Sept and i tried to cancel this on 2 sept and tried to cancel till might night 3 sept but its always give me error on their website. Their dont have any phone support for cancellation. I emailed them with error screenshot and now they just emailed me that you have to cancel it before 4. Actually i beleive they created a bug on website just to eat user money who want to cancel their booking. Please help

A refund has been approved for booking reference number[protected] with total refund amount of 4760.50 INR. I have got an email 4 times saying i will be getting refund in next 3-4 working days but every time nothing happens afterwards and i have to follow up again. This has been really frustrating. It was a major rescheduling from airlines itself hence the refund was immediately approved.

The payment for my booking got deducted but i did not receive any confirmation mail for my booking. This is quite urgent as i have to appear to travel for an exam. PLEASE HELP ME GET MY MONEY BACK ASAP OR AT LEAST LET ME KNOW MY BOOKING STATUS

The flight was cancelled by the airline and still convenience fee is charged to me also in the app its reflecting that refund has been processed however in my bank account no refund is reflecting so kindly refund the amount as well as the convenience fee too

I tried to from Jaipur to Kolkata, my money got deducted from my account, but the tickets did not get booked. Please refund me as soon as possible because I need to book the tickets urgently.

Iam Himanshu Chauhan, I booked a hotel from yatra on 4 August 2022. My hotel not even booked and money deducted from my account of Rs 1412. I have waited for 1 week but my money didn't refund to me. After that I mailed them at customer care of yatra they told me that my refund will come with in 7 days. Iam waiting for 7 days my refund didn't come in my account . After that I again mail them on 18 August 2022. They again said my refund will come within 7 days. Again my refund didn't come back in my account. I want my refund back of amount Rs 1412.
Email id: [protected]@gmail.com

Hi Team,

I booked a ticket via Yatra.com and canceled it due to personal reasons. I got an email from Yatra that a refund has been received. please follow the steps to get the refund processed.

Dear Customer,

This is regarding your refund query for Booking Reference number[protected].

We have received the refund for your PNR - ARCVNN. Kindly follow the below steps to claim your refund.

Step 1: Click here to login into Yatra My bookings section.
Step 2: Click on the Check Refund Status Button for PNR - ARCVNN.
Step 3: Click on the given link to claim and process your refund (highlighted in yellow color).

I followed the process and I submitted the refund amount to be credited to my account in 2-3 days for the amount of INR 26424. However, once I submitted the request the Yatra website does not show any details of my refund rather they have this message displayed on my account.Dear Mohd Abdul Kaleem,
Thank you for booking with Yatra.com
We cannot find any refund initiation request for the reference number[protected].
If you have canceled the ticket directly via the airline or the airline has canceled the flight, please go to 'My bookings', select your booking, and click on 'Claim Refund' to initiate a refund request.
Once the refund is initiated, you will get an SMS and email about the refund details.
Yatra is not reachable. when you call the number it lands on an IVR and guides you to check the website for any information. the website is a big fraud to not refund money. this is happening to me a second time. first time also they never refund money. I did not follow up as the amount was not big. but want to bring this to the attention how Yatra.com fooling people and taking their money and not refunding it. I have attached the screenshot of the airline refund completed. and also the email I received from Yatra.com

I booked a ticket through @YatraOfficial & got to cancel it. As per @IndiGo6E ‘s policy, my cancellation was entitled for full refund and Indigo has initiated a full refund amt. of ₹ 18, 726. But shockingly, Yatra is processing refund of only ₹ 15258

My bus from Haldwani to Delhi on 16th August was cancelled from the operator side. I was promised for a refund in 5-7 days, but no refund has been given. The operator (Fasttrack travels) has confirmed that they have already given to Yatra. But yatra is completely silent on this matter.
I have sent mails to all the email IDs mentioned in Yatra. Customer support is non-existent in Yatra. No way to reach them. No response to my mails. How is customer supposed to express grievance if all communications portal are locked and mails are not being replied to. Do we have to go to consumer court?

On 23Aug 2022, I searched flights from BLR TO DEL, Google showed me a result of yatra.com. A SpiceJet flight with a fare of ₹5314/- when on spice jet's website the same flight costed ₹10, 000/- approx

Naturally I thought yatra was providing the best fare and proceeded to book.

It led me to yatra.com where I put in my traveller information and email ID / phone number

Finally it asked me to pay. I choose UPI, it prompted me to open my UPI app and complete the payment.

After completing my payment the when I opened the website it froze and payment didn't reflect.

I contacted [protected]@yatra.com with my UPI app invoice. No response

Sent reminder emails, no response

Lodged complaint on yatra.com to escalate this issue. No response.

I want full refund of the amount deducted from my account.

Reference No.[protected]
Yatra assured
Fare diifeerence amount refund initiate to bank account not to ecash