[Resolved] Yatra Online / Yatratrip.in — Refund amount discrepancy | |||
Hi There, We have booked tickets from new Delhi to Bangalore and Bangalore to new Delhi to travel in August 2017. These were booked for our honeymoon. However because of some reasons we have postponed the trip to Sept. When I tried checking the refund amount from Yatra app, I had shown me rs. 300 something as total refund for each ticket. I called yatra customer care, the executive told me the refund will me 580. I requested him for support as we have a genuine reason for reschedule/refund, he clearly said that there is nothing they can do in this and this amount comes from spice jet itself. I asked him ll calling spice jet will work. He said no one can give you more than this refund. By chance next day I called spice jet. I was shocked the refund amount told by them. It was near 2000 per ticket. I called yatra again. Executive said the refund amount will be 1000 something. When I asked how your executive told me only 580. He said he might have told you the refund you will get if you cancel it on phone and not online. What the hell. Is Yatra here to cheat a layman. I need a answer and final refund amount for my tickets. I will make sure neither me nor any of my friends/relatives use Yatra's service in future. Sorry to say but Makemytrip is much more reliable and genuine than u guys. Hope to get a reply and call back soon. PNR : M9QPPW CF338R Regards, Trisha [protected] Was this information helpful? | |||
Jul 31, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Sir/mam
i have a Rs. 3000 ecash but when i booking ticket for net trip for personal trip this ecash was not redeem fully, , redeem only Rs.171
i have a Rs. 3000 ecash but when i booking ticket for net trip for personal trip this ecash was not redeem fully, , redeem only Rs.171
Yatra Online / YatraTrip.in Customer Care's response, Jul 8, 2017
Verified Support
Hi Pranav,
Greetings from Yatra.com!
We would like to inform Ecash can be redeemed as per TnCs, request to kindly click on the given link for more information for any other assistance feel free to contact us on 9555800800.
https://www.yatra.com/support#/path/eCash/Validity-and-Usage/81518990/How-can-I-redeem-eCash.htm
Thanks
Yatra Care.
Greetings from Yatra.com!
We would like to inform Ecash can be redeemed as per TnCs, request to kindly click on the given link for more information for any other assistance feel free to contact us on 9555800800.
https://www.yatra.com/support#/path/eCash/Validity-and-Usage/81518990/How-can-I-redeem-eCash.htm
Thanks
Yatra Care.
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Because of their such negligent behavior I'm suffering a loss of INR 7, 500.
Please look into the matter.
Name- Yash Pal Arora
#- [protected]
Greetings from Yatra.com!
We regret the inconvenience caused. Kindly share the Yatra reference number and we will get it checked.
Best Regards,
Yatra Care
Greetings from Yatra.com!
We regret the inconvenience caused. Kindly share the Yatra reference number and we will get it checked.
Best Regards,
Yatra Care
Greetings from Yatra.com!
We regret the inconvenience caused. Kindly share the Yatra reference number and we will get it checked.
Best Regards,
Yatra Care