[Resolved]  Yatra Online / Yatratrip.in — refund amount is less than committed

Address:

600126

I had booked a flight via yatra.com from chennai to delhi and return back on 15th may 2019 and return on 17th may
Yatra ref. Number:[protected]

Then i was happened to change my date of return alone to 18th may, which additional cost me about rs. 5549.
The total cost of the ticket is rs. 15390.

I had to cancel my trip itself due to a program cancellation. Hence i cancelled all my tickets as well. I received a refund notice or a credit note from indigo that the refund is about rs. 12586.

But yatra team sent an email stating the refund is only rs. 5698 on 14th may 2019. The person from yatra called me and was trying to convince me over the phone as well that this is the actual refund. I somehow accepted.

I had sent an email on 23rd may asking them to update me on the status of the refund, thats when they said the refund amount is rs. 3097,

When i asked them why the value is reduced from the value that they committed earlier. A person called me to inform this is what the actual value is rs. 3097 and there is no answer for the earlier email. She was repeating "this is the value this is the value this is the value" so that i either accept it or hang up on her.

She then said she will email the details and i can reply back if i have any objection. When i again emailed them requesting for an explanation, there is no proper, they just replied back stating that the amount will be refunded in 2-3 days.

The refund was not initiated by yatra.com until 27th may 2019. They initiated the amount only on 27th may, when i asked them the reason, there were just apologize, when i repeatedly asked them for the reason, they never replied. This is not fair, money is money, should not be mishandled like this. I feel i was robbed.