I had booked an Air India International flight via Yatra for travel in May. I was denied boarding at the airport due to new COVID related travel restrictions at the transit country. Air India said they would be able to issue a refund once Yatra submits an RA (Refund Application). I have been trying to get a confirmation from Yatra that they had submitted the RA and get the RA number so that I can follow up with Air India for 45 days now, but the support staff has kept bouncing me around. I keep getting a reply saying they will get back to me in 2-3 days, which they have said over 10 times now. Yatra does not even have a phone number I can reach them on, and they are taking advantage of the fact that I do not have a recourse through which I can contact them directly. All I need is the RA reference number (for the RA they submitted). Would greatly appreciate any help! This is honestly the worst customer experience I have ever had.
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Aug 5, 2021
Complaint marked as Resolved
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
We regret the inconvenience caused. We will be happy to assist you, request you to kindly share with us your Yatra booking number along with your registered email ID for us to check and assist you.
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