[Resolved] Yatra Online / Yatratrip.in — Refund Issue

Prabhakar Reddy Patil

Website:

www.yatra.com

Hello Team,

1. I have made a booking with yatra.com on 28th JAN 2017 from HYD to
BLR. my account was debited with 10316 rupees however flight tickets
were not confirmed. Booking ref (YT[protected]

When i reach out to yatra customer care no one is giving appropriate
answer, one says 12 hrs, one say 24, one says 48 hours .. no one has the
appropriate information and more over they are too arrogant and heavy
headed to process my refund.

2. i have done partial cancellation for another ticket booked on the same day.
yatra ref :[protected]. Cancelled ticket PNR: ZEH97. this ticket was
cancelled with airlines directly. however yatra team is not ready to process
the refund. every time i call them they say AIR INDIA is not ready to
reimburse.

can some one look in to the issue and provide support.

Thank you,

Prabhakar
[protected]

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Mar 3, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Jan 31, 2017

Updated by Prabhakar Reddy Patil There is no update received from Yatra.com, donno how its resolved

Verified Support

Jan 31, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Reddy,

Greetings from Yatra.com!

Regret the inconvenience caused. We would like to inform that booking couldn't go through and refund has been initiated on same day ie 28 Jan. Refund will take 2-7 working days to reflect in your account. Regarding the second booking, We are in contact with the airline for initiating the refund. We will get back to you once refund will be initiated.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com

Best Regards,
Yatra Care