[Resolved]  Yatra Online / Yatratrip.in — Refund money fraud

Address:

Delhi

I booked international round trip flight and due to covid my return flight got cancelled. This incident was happened in february starting, when lockdown was neither started nor announced in india. Pnr okzrtg and booking ref is[protected].
Yatra is not refunding money, however the money has been immediately refunded to yatra by airline company indigo. But even after multiple reminders yatra is not returning my money. Every time i ask for refund they says in 48 hours it will get credited to my bank account but it's more than 4 months they have acted on this. They have swallown my money. Customer care do not pick phone, mail support do not respond on multiple mail complaints.
How to get my money back to my bank account?? You are fake company/currupt company, cheating your long time customers in such pandemic.
But this one time opportunity you might lose huge customer base by just ignoring customer complaints.