[Resolved] Yatra Online / Yatratrip.in — refund my money full amount... ref. no.[protected] | |||||
Fraud company... (Tagging the penalty charges as airline cancelling charges) I had worst experience... Booked ticket from bom to ixe on 20/10/2017 at around 2 pm for rs. 20664 and unfortunately cancelled the plan to travel. Hence proceeded for cancelling the ticket. When i checked the refund money is just rs. 3333. Then called up the customer support ([protected]) and explained my quires. Then my call was transferred it to mr. Dev. He said its airline cancellation policy that you will be getting only rs 3333 only out of rs. 20664. Then told him want the confirmation from airline itself. And he made a conference with miss simran (From jet airways) and she said that airline will not to charge any fee for cancellation and date change requests within 24 hours from passenger. And my call got disconnected. Called them again and kept me in waiting for almost 1 hour saying dev is on other call. But still i kept on calling on this fraud company "yatra.com". After 30 mins my call got transferred to mr. Aditya. Who is floor supervisor. But i dont think so he is because he was not resolving my problems when i asked about dev he said uska shift khatam ho gaya. Wtf... So this made me to write and want my money back. Following are my points n want justification. - why the cancellation charges are high (Though cancelling with 24 hours)??? - what is the meaning of refundable?? - why there is no clear penalty charges been mentioned??? - if airline doesnt charge for ncelling with 24 hours then why yatra.com (Fraud company) is charging such a high penalty.??? Was this information helpful? | |||||
Nov 21, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Oct 20, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Ashwini, Greetings from Yatra.com! Thank you for contacting us. Would like to share with you that cancellation and change policy is always shared with customer's before confirmation of any booking. If the fare is refundable, post deducting the cancellation charges the remaining amount is refunded back to customer. If incase Airline confirmed you that within 24 hours free of cost cancellation policy will apply on your ticket, kindly get this confirmation over an email and we will take it forward with the Airline. Kindly feel free to connect with us again and along with your contact number if required. Best Regards, Yatra Care | |||||
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Just tell me what are the cancellation policy for within 24 hours and after 24 hours... ??
You guys only fooling the customer ... with hiden charges n tagging that these are airline policies.
I want my money back orelse reduce the cancellation charges to minimum.
Yatra.com is a fraud ...