[Resolved]  Yatra Online / Yatratrip.in — refund of money

Address:560034

Hi there i tried calling yatra but didn't got any answers i book twice the tickets to bagdogra to kolkata for two persons up and down first transaction i did 8000/ is not credited back to be then i did another transaction on same day at night 11:30 near by again 8750/ inr i got debited without getting my tickets very upsetting thing all together 16750/ is pending when will i get my money please revert me back [protected]@gmail.com
Or call me at [protected] thanks
Naveen azad
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Dec 7, 2017
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Oct 25, 2017
Updated by honda80
M waiting for answer and my money
Verified Support
Oct 25, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

Regret the inconvenience caused, we are having this checked with our concern team and would update you with the details. Kind request for your patience in the interim.

Regards,
Yatra Care!
Verified Support
Oct 27, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

Greeting from Yatra.com!

As per our records refund of INR 8798.00 has been processed from our end on 26th Oct 2017 in your same mode of payment and amount of 8070.00 was auto reversed to your bank. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Thanks,
Yatra Care
Verified Support
Nov 06, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Ram,

Greetings from Yatra.com!

We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

Warm Regards,
Yatra Care
Complaint comments 

Comments

Sir
I have been booked a reservation SL ticket on 28/09/2017 saraighat exp. That is not confirmed. They are deducted my refund money.
Please see matter and justify with me.
Thanking you
Yatra Online / YatraTrip.in Customer Care's response, Oct 28, 2017
Verified Support
Dear Ram,

We regret the inconvenience caused to you!

Would request you to kindly share the registered e-mail Id to enable us to assist you.

Thanks
Yatra Care
Yatra Online / YatraTrip.in Customer Care's response, Oct 31, 2017
Verified Support
Dear Ram,

Greetings from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards,
Yatra Care
Yatra Online / YatraTrip.in Customer Care's response, Nov 4, 2017
Verified Support
Dear Ram,

Greetings from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards,
Yatra Care

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    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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