[Resolved]  Yatra Online / Yatratrip.in — refund on my international tickets

Address:

500090

I booked international ticket to my parents for january 12th from hyderabad to paris and the first flight of airindia from
Hyderabad to chennai was delayed by 3hrs and in any case they cannot reach their connecting flight on time. So they did not take the first flight.
We had informed yatra from the hyd airport and they started bluffing us saying "it's on time and they have no info on delay. They meant as if we are lying". Even though answer from them is irritating and irresponsible we continued following them up for providing us the solution.

They said they would raise refund for us as its an airline mistake and call us back in 24hrs.24hrs has turned into 24days but they never came back to us. We call them every day and the only answer we receive from them is "wait for other 24hrs". There is no mistake from our end but lost rs 45000 which is not a small amount

I atleast want to know if i will get a refund amount or not.