[Resolved] Yatra Online / Yatratrip.in — Refund pending payment failure amount 23500 Rs

Bahadursingh

from Noida, Uttar Pradesh

Address:	Gurgaon, Haryana, 122001
Website:	Yatra.com

I have paid 23500 Rs amount but yatra.com agent said they didn't received payment. So again online payment. So two times paid for same tour. They promissed paid soon. But I m still awaited for refund my amount. I have payment on 14 Feb. 2017. But complains about refund. They promissed payment refund will be on one week. But still pending

Mobile no. [protected]
Pls refund my amount

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May 11, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Singh,

Greetings from Yatra.com!

Regret the inconvenience caused. We have tried contacting you. However, failed to reach you. We request you to please share the email id used for the booking and we will be happy to assist you.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com.

Best Regards,
Yatra Care

Mar 17, 2017

Updated by Bahadursingh I have planned tour on 14 Feb. 2017. I have paid on same date. But they didn't received so payment again. They received amount 23500 Rs. Then they said payment failure amount will refund soon. We have paid on 14 Feb. 2017. They failure amount reached on yatra.com ACOUNT

But refund still pending.

My I'D is YH3178790
Amount 23500 Rs payment date on 14 Feb 2017

Mar 17, 2017

Updated by Bahadursingh My mail ID. Singh.abhisek.[protected]@gmail.com
Mob. [protected]
My yatra.com reference I'D is YH3178790

Verified Support

Mar 17, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Singh

Greetings from Yatra.com!

Regret the inconvenience caused. We would like to inform that refund has been initiated and it will take 2-5 working days to reflect in your account. Hope your query has been resolved.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com.

Best Regards,
Yatra Care

Mar 17, 2017

Updated by Bahadursingh Why my refund still pending. My payment failure on 14 feb.2017. Logged complain on same day. I need money. Why still pending. I have taking initiative again and again. No Call received regarding refund. They promissed several time. Refund amount will credit in account 7 working days. Which was several days passed. Payment failure on 14 Feb. 2017. Still pending.

My planning work trouble due to poor response of your refund team. I have toured finished 20 Feb.2017. My double payment refund still pending.

Online netbanking payment failure. Discussed with banks. Then clear your team. Then they replied. Yatra.com received 23500 Rs. Amount.

I have complain several times. Called local yatra.com officers team members. They blocked my no. There is no response. It's poor response.

Your customer trouble but nobody understand my problem..

I need my money...23500 Rs.

Verified Support

Mar 18, 2017

Yatra Online / YatraTrip.in Customer Care's response Thank you for sharing the details kindly allow us some time. Best Regards, Yatra Care

Verified Support

Mar 20, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Singh,

Greetings from Yatra.com!

We sincerely apologize for the inconvenience caused to you. We would like to inform that your refund is under process and it will take 7-10 working days to reflect in your account.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com.

Best Regards,
Yatra Care

Apr 09, 2017

Updated by Bahadursingh I received my payment AMOUNT
Thanks