[Resolved] Yatra Online / Yatratrip.in — refund related query due to coronavirus

Sayyam Gadhok

Address:

New Delhi, Delhi, 110027

I had booked a package for bali for which i ahad paid 1, 10, 000 inr to yatra. But due coronavirus and as per the government of india's ruling i cancelled the package to avoid any other migration to and from india. The refund amount which yatra promised of 72k is yet to be refunded plus 38k which they are deducting is completely illogical. It appears as if they want me to go bali and get infected. They should ideally refund the entire fare. Even bali has stopped visa on arrival so why should i pay for the loss that too 38k which is quite a heft amount.

Was this information helpful?

No (0)

Yes (0)

May 14, 2020

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2020

Yatra Online / YatraTrip.in Customer Care's response Dear Sayyam,
Greeting from Yatra.com!

We regret the delay in response. As per records our team was in contact with you and assisted you regarding your query and the same was discussed. Please note refund of INR 72674.00 was processed from our end on 20th March 2020. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Thanks,
Yatra Care