[Resolved] Yatra Online / Yatratrip.in — Refund still pending from Yatra | |
My flight BLR-GAU(PNR- WA26AZ) of Vistara airlines which was booked via Yatra was cancelled for by Vistara on 27th April 2021. On the same day itself I raised refund request in Yatra(Reference Number[protected] but still no refund credited till now. I have mailed Yatra 4 times and still their reply is same that it is under process and it will be credited within 7-10 working days. Meanwhile I even got reply from Vistara that they have processed the amount to yatra and the same mail I have forwarded to Yatra but sadly I got the same lame mail from Yatra that it under process and money will be credited in 7-10 working days. I have never faced this type of fraudulent service from Yatra. Even in Yatra app the status is same which was on 27th April 2021 I.e it is under process. For crediting 7k Yatra needs more that one month. Either their process is slow or they are bankrupt. For your reference I have uploaded all the mail's between yatra and me.
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Jun 8, 2021 Complaint marked as Resolved After complaint refund was done the very next day. I got a mail from Yatra.com with the reference number and transaction I'd. Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jun 05, 2021 Yatra Online / YatraTrip.in Customer Care's response Dear Amit, Greetings from Yatra.com! We regret the inconvenience caused. We would like to inform you that your refund of INR 6554/- is under process for your booking, request you to please allow us 4-5 working days for the refund process. Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable. Regards Yatra Care Verified Support Jun 06, 2021 Yatra Online / YatraTrip.in Customer Care's response Dear Amit, Greetings from Yatra.com! We would want to inform you that your amount of INR (6554.00) has been processed from our end on 06 JUN 2021. Please note Yatra takes 24 hours to process the refund, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from a public sector bank, it will take up to 7 working days for the credit to reflect in your account. Regards Yatra Care | |
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