[Resolved] Yatra Online / Yatratrip.in — Ticket booking using airline credit | |
The flight ticket booked from bom to bbi with ref no:[protected] & pnr no: ohsdpp, was cancelled by the indigo airline due to the covid-19 outbreak. The indigo airline provide a credit cell of inr 24579.96. But its not available in the payment page to book a new ticket with the same passenger using the airline credit I had doped several mail but no response Not able to contact the customer care also I want to book the ticket today Please check and advise Was this information helpful? | |
Aug 5, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support May 27, 2020 Yatra Online / YatraTrip.in Customer Care's response Dear Sovan, Greetings from Yatra.com! We regret the inconvenience and delay in response. We would want to inform you that the credit shell which was created against your booking canceled due to Coronavirus pandemic only be utilized in a new booking through our online self-help option by visiting the “My Booking” section on our website. The credit shell can only be utilized in a new booking with Indigo created through Yatra.com. In case you face any error while creating a new booking or while making changes to the existing booking, please share the error screenshot at [protected]@yatra.com for our team to assist you better. Regards, Yatra Care | |
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