Yatra Online / YatraTrip.in
Yatra Online Pvt. Ltd.
Customer satisfaction rating: 71%
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2004
COMPLAINTS
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Yatra Online / YatraTrip.in Customer Care

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Address
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 200 0800  [Domestic Flights]
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1888 469 9287  [US to India Flights]
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1860 200 0500  [International Flights]
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1860 200 1800  [Domestic Holidays]
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13
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1860 200 1000  [Domestic Hotels]
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35
1860 200 0900  [International Hotels]
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1860 200 0900  [International Holidays]
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Phone:
Phone:
+91 95 5580 0800  [Customer Support]
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Additional info




Submit a Complaint
Customer satisfaction rating
71%
Complaints
2004
Pending
468
Resolved
1258
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Yatra Online / YatraTrip.in Complaints & Reviews

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I cancelled a domestic flight I had booked with Yatra with reference number[protected]. On 9 th April 2021, Yatra sent...
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Hello there,
Are you guys freaking crazy I have canceled my flight on 17th of april and no refunds initiated yet,...
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I cancelled a SpiceJet flight I had booked with Yatra with reference number[protected]. On 15th April 2021, Yatra sent me an email saying the refund has been processed and I should receive the refund of Rs.9511 in my bank account in 2-7 days. It has been a week since then and I inquired with the bank, and they have processed no deposits from Yatra. I want to receive my money asap.
Apr 22, 2021

Complaint Status

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Hi, Greetings from Yatra.com! We regret the inconvenience caused. We would request you to kindly share your Yatra booking reference number and registered email id to enable us to assist you. Thank you
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    I booked two air tickets for myself and my brother for air india airlines thru Yatra.com travel agency. Later my ight got...
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    Dear Yatra Team,

    I trust you are doing well!

    I, Dr. Prathibha Ekanthaiah, was booking my ticket on the Yatra app, and due to technical problems, money is deducted from my account, but the ticket is not booked.

    I kindly request you to do me the needful at the earliest.

    Following are the details:
    Flight No: EK 724
    Addis Abeba to Banglore.
    Transaction ID:[protected].

    Best regards,
    Dr. Prathibha Ekanthaiah
    Apr 21, 2021

    Complaint Status

    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
    Hi, Greetings from Yatra.com! We regret the inconvenience caused. We would request you to kindly DM us your Yatra booking reference number and registered email id to enable us to assist you. Thank you
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      I have cancelled flight tickets almost 9 months before but I have not yet received refund amount or voucher...
      I
      Apr 19, 2021

      Complaint Status

      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
      Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. Regards, Yatra Care
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        I have 2 round trip tickets booked for Andaman and Nicobar islands for 27th April and return on 2nd May. We are in bad situation due to Pandemic and want to avail free reschedule of our tickets. As I had a discussion with Air India team they are ready to do but as our tickets are booked through Yatra.com they informed that Yatra.com can only reschedule our tickets and there is no contact number of Yatra. And I have dropped an email but nobody is responding on that.
        Apr 16, 2021

        Complaint Status

        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
        Booking reference number[protected]
        Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Regards, Yatra Care
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          I have booked a ticket for my daughter who will be travelling from Bengaluru to Chandigarh via Delhi on 18/04/21. Her flight has been rescheduled in such a manner that she will be arriving at Delhi from Bengaluru @14:10 and her flight for Chandigarh from Delhi leaves @13:40. I would like to know how would she board the flight from Delhi before reaching there. This is ridiculous. Please resolve this asap.
          Flight details are as follows:
          Booking reference JU6SH2
          Flight UK 816 & UK 706
          Apr 15, 2021

          Complaint Status

          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
          Hi, Greetings from Yatra.com! As we have checked the PNR status, you have already done the changes with the Airline directly for your booking with UK 657 flight number. Regards, Yatra Care
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            If you are booking a hotel through Yatra.com, I suggest you all never to do so.

            Yatra.com does all the unethical...
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            Booked airline ticket from New Delhi to Surat on 4th of April. Travel date was 20th April. I even purchased an insurance while...
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            I have booked a ticket as per attached screenshot details and that ticket was cancelled by the operator due to bad weather...
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            Hi, I booked a round trip from Coimbatore to pune yesterday. My payment was made through UPI. The transaction is still pending...
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            I booked a hotel through Yatra.com on April 8th, 2021. Money was deducted, but the site crashed as soon as it was done. No...
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            [Resolved]

            I have booked a ticket on Yatra on 6th April, 2021 for the flight Air Asia for 12 April, 2021 and my amount of 4229 got deducted from my bank account to yatra but yatra did not book my tickets neither send me any confirmation about booking.
            Amount deducted but didn
            Apr 7, 2021
            Complaint marked as Resolved 
            I got my refund back to my card after complaning to the multiple sector. It has the worst customer service I have ever encountered.
            Apr 07, 2021

            Complaint Status

            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
            Hi, Greetings from Yatra.com! Regret the inconvenience caused. Please fell free to connect with us incase if you need any assistance from our end. Regards, Yatra Care
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              Hi Team,

              I had booked 2 international Jet Airways ticket via Hills n Greens Holidays agency (based in Guwahati).

              Airline PNR : JDPLQL
              Route : Mumbai - Amsterdam
              Intended Date of Travel :[protected]

              The flight was cancelled due to the Jet Airways issues but the refund has not yet been processed even after 2 years.
              Apr 05, 2021

              Complaint Status

              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                [Resolved]

                48 hrs over and till date I did not receive the refund amount in my bank account against booking I'd:[protected].
                Not received refund amount for flight cancellation
                Apr 5, 2021
                Complaint marked as Resolved 
                No representative from yatra called me or resolved the issue by refunding the money.
                Apr 05, 2021

                Complaint Status

                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                Apr 05, 2021
                Updated by khalder14
                Refund amount did not received from yatra. Com. Hence the problem is not resolved by them.
                Apr 05, 2021
                Updated by khalder14
                48 hrs over and till date I did not receive the refund amount in my bank account against booking I'd:[protected].

                Hi, Greetings from Yatra.com! Your refund of INR 12418 has been processed from our end on 06 Apr 2021. Please note your bank may takes up to 5-7 working days for the credit to reflect in your account. Thanks, Yatra Care
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                  I tried to book a hotel on 01/04/21 through sbi net banking
                  The payment was successful but while redirecting the session expired
                  The booking was not successful
                  So i tried again and made the booking
                  I need refund
                  Email- [protected]@ymail.com
                  Rs.13148
                  Money debited from account but booking unsuccessful
                  Apr 04, 2021

                  Complaint Status

                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                  Apr 02, 2021
                  Updated by Bharani V S
                  Sorry the amount was Rs. 21935

                  Apr 02, 2021
                  Updated by Bharani V S
                  and it was paid through Google pay
                  Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share the email address used for the transaction and the amount debited to enable us to assist you. We assure you of a quick connect and resolution. Thanks.
                  Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share the email address used for the transaction and the amount debited to enable us to assist you. We assure you of a quick connect and resolution. Thanks.
                  Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share the email address used for the transaction and the amount debited to enable us to assist you. We assure you of a quick connect and resolution. Thanks.
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                    I tried to book a hotel on 01/04/21 through Google pay
                    the amount got debited but the yatra app crashed and the booking was not confirmed
                    So i Booked the hotel again
                    I need refund
                    Email- [protected]@gmail.com
                    Money debited from account but booking failed
                    Apr 04, 2021

                    Complaint Status

                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                    Apr 02, 2021
                    Updated by Bharani Sivasubramaniam
                    Sorry the amount was Rs 13148 it was done through sbi net banking

                    Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share the email address used for the transaction and the amount debited to enable us to assist you. Thanks.
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                      My money is debitted from the bank and payment failed and bus ticket is not booked.I try to reach the yatra customer care...
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                      My money is debitted and bus ticket is not confirmed.I send emails and complaint but they do not bother about tat .I want my money back
                      My money is debited and bus ticket is not confirmed
                      Apr 04, 2021

                      Complaint Status

                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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