Yatra Online / YatraTrip.in Complaints & Reviews

I booked a flight from yatra source and the travel was confirmed, because of cyclone and flood, flight got cancelled from airlines side and refunded entired paid amount from their side to yatra, but these yatra people charged Rs 1200 as convinence charge and refunded remaining which seems like cheating people

Please provide customer care number for rescheduling a flight. Facing lots of issue in rescheduling the corporate ticket....

- Booking Reference Number[protected]
- Booking: Rajeev Chowk Gurgaon to Haldwani
- Booking Date and time: 11 Nov 2023 | 01:15 AM
- I reached on 12:30 am at boarding point Rajeev Chowk.
- I continued to contact with driver, and when he reached at boarding point he not stop the bus, I called him and he said - thoda aage aa jaao. Mai aage gya or fir vo muje Iffco chowk aane ke bole, mai iffco chock gya and he didn't pick my call.
- I Tried to contact with support team, then one of member chat with me (+91-[protected]) {Appan Travels Rajeev Chowk Under
Flyover Gurgaon, , Appan travels rajeev chowk under flyover gurgaon, Gurgaon, Haryana} He told me he will refund my payment but he didn't
No support from Yatra side and not from Appan Travels.

I am not able to use my 2 gift cards as it keeps on saying invalid promocode i am not using any promocode i am just using my gift card and at the end it just says something went wrong try later what the hell is this. I have attached videos and screenshot for the same
Thank you...

I booked my flight from Pune to Banglore for 29 oct. The booking was not confirmed but my money was deducted.

Please refund my amount or please confirm my booking.

Hello team

I have booked a flight from Pune to Bangalore.My booking was not confirmed but my amount was deducted.
Can you please check and refund my amount.

I booked a flight on yatra.com on 26 Aug. I booked my flight for Rs 5881.07
But by mistake I have booked twice
And I cancelled one flight. On that flight I used my credit card for some discount Reason. I got a discount of Rs 975 on flight ticket. I cancelled the flight within 1/2 an hour of booking and yatra charged over 1600 for cancellation. I called yatra and asked why so high cancellation charges. They said discount amount is non refundable(Rs 975), airline charges Rs.500 and yatra convenience fee of rs Rs.450 something. I am a student and by seeing this much cancellation rate on yatra. Yatra don't Even bold these kind of important details while giving discounts. Yatra is a big fraud company.

Booking Id:[protected]
Flight booked on :26 Aug
Flight PNR:BZRBMX

Post filling the online Yatra Form for hotel booking, amount got deducted from bank account but hotel booking failed as reported by yatra online.

Suprised to see that post failure of booking there is no email or SMS stating that booking failed and that amount will be refunded in X days.
Also in booking section of the app or online portal there is no record of a failed transaction and that refund is in process.

Post which I tried to connect to "Contact Us" section in portal to which a bot was replying with already predefined messages and no communication for my failed transaction. there was a feedback option in which i mentioned this details to which i got a response that yatra will get back to your mail id in sometime for which i am still waiting.

Please attend the issue ASAP and share timeline for refund of the deducted amount.

I booked flight ticket from yatra.com without logging into yatra account but money was debited and ticket was not booked. The transaction was successful and was done from GPAY UPI. I raised concern with support team i.e. [protected]@yatra.com and support ticket number is YA:39887610, but no action till now.

I provided the below details

Date of Transaction- 27/09/23
Payment mode (Credit Card/Debit Card or net banking)- UPI (GPAY)
Bank Name- ICICI BANK
Amount Charged- Rs. 8086.00
Transaction reference provided by bank[protected]
Email ID (Used while booking)- Booked without logging in account. However, email id given for ticket is [protected]@gmail.com

Proof of transaction sms from bank:

Dear Customer, Your transaction of Rs 8086 from ICICI Bank was successfully credited to the beneficiary YATRA ONLINE PVT LTD account XXXXXXXXXX9672 on 27/09/2023 13:59:27 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.

Attached are the details of transaction.

Hi Team,

I tried booking a hotel the transaction was failed but money was deducted from the bank account.

Email I'd used for booking: [protected]@gmail.com
Name : Venkat Adapala
Date of transaction:[protected]:06 PM
Amount : 5077.00

Attaching transaction screenshots for you reference.

I tried to book a flight from Sharjah to Surat on Yatra.COM (Yatra Reference Number[protected]. I used UPI to pay, but after making the payment, the website didn't update, and my money was deducted from my account. The website says my ticket isn't confirmed, and it's still pending. It's been over 24 hours, and I've tried calling customer service at[protected] between 09:00 and 18:00, but I couldn't get through.

I want to know if my ticket will eventually get confirmed or if I should book another one. Also, what will happen to the money that was taken from my account? Currently, I cannot apply for cancellation or refund for this booking. Kindly help.

Hello,

On 19th September, I was trying to book a train ticket from Yatra from Howrah to Nagpur. The payment got succeeded but ticket was not booked and now I can't even find its history anywhere in Yatra..

As I have already booked my ticket through some other app..I want to know where my money got stuck and need the full refund of amount of Rs.4459.

I reached out to Yatra team and just received this Yatra Interaction ID[protected]

Kindly check and resolve this ASAP.

Thanks,
Kavery Sharma

I booked flight from yatra.com on 3rd september, 2023. Payment has been deducted from my bank of rupees 5311 and yatra portal was showing message that " transaction declined by the bank".
I have called my bank and they said that Payment has been credited to the merchant's account.

I tried to book my flight from Bangalore to Jaipur Yatra.COM. i was doing payment through UPI. so after the payment an error occured on the website that says no ticket booked, click to pay again.
but my money got debited from the account

I booked to and fro domestic flight ticket and the amount is deducted. However no ticket is received. There is no way to contact the customer executive and no response on e mail of [protected]@yatra.com. This is highly unprofessional that you don't even provide a customer service. Utter waste of time. How to resolve this?

Hi Team,
This is to inform you that I have below booking
Sprise Munnar Resort & Spa at Munnar with Check-in: Sun 31Dec 2023
for 2 Night(s) and Check-out at Tue 02Jan 2024 for 2 ROOMS FOR 2 Night(s) and ROOM TYPE is Majestic Ponmudi Dam View With Breakfast & Dinner

I had booked this hotel with 100% payment in Independence sale at cheaper price which was confirmed by Yatra having
Hotel Confirmation Number: YDPWA[protected]
Booking Reference Number[protected]

Now after having all this Yatra is unable to book my reservation stating that "Hotel could not confirm the booking", which was not the case and it s a issue at Yatra's side.

They offered me 2-3 alternate star property against 5 star property which were not at par. To hide their mistake they even offered me Rs. 2000 refund against cancellation.

This definitely seems Yatra is struck and could not resolve this issue. I have asked them to provide a comparable property to the property I have booked and do not want refund.

I never wanted alternate property, but I cooperated with Yatra to go with it . But my only concern is to provide a similar property with similar inclusions.

Please help at the earliest.

Today morning I was booking ticket from Indore to Ranchi via your platform. An amount for Rs 3498 was debited from my account, I selected Paytm for payment, and it was successful. But the page did not redirect to Yatra and It displayed, sorry for inconvenience please contact customer care. There was no history for my booking as well. You people even do not have an active customer service. I am attaching Screenshots for payments. I want my refund asap.

Below is response from paytm CC:

Don’t worry! Please reach out to the merchant to check and confirm the payment status. You can mention order ID: [protected][protected]

I had made a booking ( Indigo Flight - Delhi to Kolkata - 2 Pax dt 25th October 2023 ) at around 4.15pm today. Payment 17294/- has already been deducted from my bank account. The Flight booking Reference no is[protected]. On contacting customer care at[protected] immidiately, i was told that the matter shall be resolved within 3 hours and i shall get a call and email. Bit i have not received anything till now. I tried contacting customer care number, but the response is that the executives are available upto 6.00pm only.

I booked flight from yatra.com on 11 August 2023. Payment has been deducted from my bank of rup 6750 and yatra portal was showing message that " transaction declined by the bank".
I have called my bank and they said that Payment has been credited to the merchant's account.
I have sent many mails to yatra for the same but they didn't bothered to provide me the solution.

I used two 10000 rupee voucher to buy domastic air tickets and I’m getting error “invalid promotion code” though I did not select any promotion