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Updated: Oct 14, 2026
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Yatra Online / YatraTrip.in reviews & complaints page 2

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M
Mubarak alu
Oct 24, 2022
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Flight booking unconfirmed

I've booked a round trip for 5 people from Chennai to Dubai for the period 22nd November, 2022 to 29th November, 2022. Apparently the money was deducted from my account but ticket status is reflecting as "Flight Booking unconfirmed" with PNR:[protected]. On going through the issue it was understood that this issue is common with yatra and they don't respond immediately where they mentioned in the mail that their customer care support will...
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D
Docsurjee
Oct 13, 2022
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Booked flight through Yatra but not confirmed

I had booked a roundtrip flight from Hyd to Udaipur through Yatra. My money got deducted and I received an alert saying payment successful but booking not confirmed. It asked me to wait for 30mins and someone from Yatra was supposed to call me to resolve. Its been 24hrs, no one contacted me. I am left hanging with unconfirmed tickets that too when there are limited seats in the flight I booked. My PNR shown is 0000. There is not customer...
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S
snpanigrahi
Sep 10, 2022
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Online Hotel Booking - Cheating

Address: Yatra.com
Website: Yatra.com

I am S N Panigrahi. I had booked Online, Bina Resort through Yatra.com for stay from 23rd to 26th June 2022 at Nainital by paying Rs. 11227/-(Eleven Thousand Two Hundred Twenty Seven only) - Booking Reference Number[protected] and hotel Confirmation Number YAT[protected] for Stay in Nainital. However, We Couldn’t Trace out the Hotel – The Address Provided by Yatra.com is Not Complete & Incorrect. The Contact Details Provided are Not...
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T
tarunsharma01
Aug 17, 2022
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Payment got Debited but ticket not booked.

I tried to book my flights without logging in to yatra.com, The email id is [protected]@gmail.com. I was trying to book the tickets on 16th August 2022 at around 11.30 PM.
While trying to pay, the amount was debited but the website showed that "payment has failed, please try again" but the amount has already been debited. The fight was SG-160 on 10th September.

The UPI transaction ID is[protected]
The Payment...
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Meghali Sahu
Jun 29, 2022
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Amount deducted but Hotel not booked

I have recently tried to book 3 nights and 4 days in Green Nest Resort, Kotagiri (TN) I have made successful transaction in yatra app however I noticed that my full payment was made but the resort was not booked as any sort of confirmation from yatra was not provided, over app or email.

Amount: INR 14704
Mode of Payment: UPI
Date of Payment: 26/June/2022
Resort: Green Nest, Kotagiri TN

Please...
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S
Spra605
Apr 9, 2022
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Flight ticket not confirmed but payment deducted

I try to book flight ticket on 5th april 2022 but upi payment successful and debited from my account and ticket not confirmed i was sent email to yatra they told me that wait 48-72 hrs after checking we revert your money but now 110 hrs done but not any email or money received.
Email id : [protected]@gmail.com...
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V
VatMishra
Feb 15, 2022
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Air tickets paid but unconfirmed

I booked 3 domestic flights for a round trip (Booking reference no.[protected] amounting to more than Rs.27k at 17:22 hrs today. The transaction was successful, and the money was deducted from my account however, the booking is still UNCONFIRMED with no PNR number generated. I immediately contacted Yatra customer care, where I was told that it is a matter of technical glitch from the side of the airlines and that the case will be forwarded...
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A
Abhayvoip
from Pune, Maharashtra
Feb 5, 2022
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Yatra not sharing CANCELLATION PROTECTION policy document

Website: yatra.com

I had purchased CANCELLATION PROTECTION with my air-tickets (Booking Ref No.[protected] on 12 January but did not receive the POLICY DOCUMENT. I will need the CANCELLATION PROTECTION POLICY DOCUMENT to claim reimbursement of cancellation fees, As I have already cancelled my tickets on 2nd Feb. Please send me the document immediately. I did not receive it when I booked my tickets nor is it available for download on your website.
br...
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Munnawar Shaikh
Jan 25, 2022
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Payment done however no booking from yatra is showing in my yatra app

I used yatra app to book my ticket from bagdogra to Mumbai for 29th Jan money got debited from my card however am unable to see any booking confirmation or acknowledgement from yatra for the transaction I made. I called my bank they say the amount is already send from their end to yatra.. no customer care phone number is provided by yatra I wrote email to them but just recieving automated messages from yatra to how to check refund status...
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P
pmanmohan
from Guwahati, Assam
Dec 18, 2021
May 4, 2025
This thread was updated on May 4, 2025
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Cancellation Protection Policy not received

I had purchased CANCELLATION PROTECTION with my air-tickets (Booking Ref No.[protected] on 05 December but did not receive the POLICY DOCUMENT. I will need the CANCELLATION PROTECTION POLICY DOCUMENT to claim reimbursement of cancellation fees, if I cancel my tickets. Please send me the document immediately. I did not receive it when I booked my tickets nor is it available for download on your website....
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J
Jaya Chennam
May 15, 2021
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Refund late

Website: yatra.com

Hello

I have booked my flight from Hyderabad to Chennai to London on January 26th on yatra.com for the date of travel Feb 2nd, 2021. But the flight got cancelled by the airlines (Air India) and I have contacted yatra and they have rescheduled the flight to Feb 16th and then again the flight got cancelled by the airlines. I have contacted Yatra on Feb 11th when I got an email about the flight cancellation and requested for refund...
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P
prabhudask
from Powai, Maharashtra
Dec 26, 2020
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urgent: name change

Hello,

We have booked the flight ticket using a Yatra app but one character misspelled from our side the PNR number is JG4AKS, the name we want change into PRASANTH KUMAR CHEEDIRALA, please look into the issue as soon as possible. The flight leaves in the next 3 days.

We are attaching the following document for your reference, please look into it.

Awaiting for your reply,

Thank...
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S
Shreyansh Chordia
Dec 15, 2020
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Booking not confirmed

Website: yatra.com

I have booked 2 round tickets from Bombay to Dubai for the 29th of December 2020. The money has been debited from my account, but the booking is still not confirmed.

When making the booking, Yatra's app showed me that they will take 30 min to help resolve the issue. It has been more than 24 hours. I have sent 2 mails and tried any and all customer care numbers which just ask you to mail them again.

The PNR that...
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T
ttcsengg
Nov 13, 2020
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Voucher is showing invalid

Hi Team
I had made a query at Yatra.com for holiday package after queried i got a call from yatra customer care with a number of [protected] and the guy name was Bhadra Bhushan Gogoi. I told him I have yatra gift voucher then he said sir please share vouchers so I can check if the voucher can be clubbed with this package or not so I share over the email to his id and his manager id
[protected]@yatra.com
bhadra.[protected]@yatra.combr...
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R
Rotsna Sethi
Sep 8, 2020
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Money got deducted but ticket not booked neither any transaction details

Website: www.yatra.com

I have booked two flight tickets from pune to jharsuguda for the date of 26th of september 2020 and the booking done on 7th of september 2020.

My money rupees 12200 got deducted in yatra.com and ticket is not delivered neither any failed transaction, pending trasaction or any tranasaction no reflected. Even i did not received any mail or message on my registered mail/mobile no.

I tried to reach them out but their...
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S
Sameer Saurav
Jan 29, 2020
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flight booking using google pay

I have booked a flight through yatra from patna to bangalore. The money was deducted but i did not receive the tickets.
Flight details:
Flight: indigo 6e-178
Travel date: feb 1, 2020
Travel time: 6:15 pm
Travel place: from patna to bangalore

The booking was done using google pay but i did not receive the ticket. I have already sent the email to yatra but i did not get a response from them....
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M
[email protected]
Apr 15, 2019
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no extra bed which was committed

I have booked yatra to celebrate my, my son’s birthday and our marriage anniversary in bali (Reference number yh4885502). Overall experience of booking was horrible but since i have booked no other option. At the time of booking i made it clear that i need extra bed and it was mentioned in the vouchers as well. When i landed in our hotel, four points by sheraton, i was told no such request was made and i made atleast 5 calls to yatra and...
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Praveenkumar Ponnam
Mar 23, 2019
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gift vouchers

Address: karve raod, Kharadi, Pune, Maharashtra, 411014

Yatra Egift Vouchers does not allow to fully redeem of the value, This will cause the user to left over the voucher money to the company. it is not fair trade policy by saying terms conditions which is not commonly available to all users.

I had a bad experience of redeeming 4000 vouchers against 1500. they redeemed 1499 and the remaing amount they are not refunded to and transferred to my profile....
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K
karanpatoria
from Mumbai, Maharashtra
Jan 13, 2019
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tickets partially booked and being asked for more money to complete booking

I booked a multi city route with yatra.com
They booke 2 flights out of three, and mentioned that they would call me back in 2-3 hours to have this sorted. They did not call.
I called them the next day to check the status an they asked me to either get a refund of the 1 flight or pay the extra amount to confirm booking.

I made the booking with full payment as a mark of acceptance of a transaction provided to me...
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S
sssroji
from Kanchipuram, Tamil Nadu
Jul 8, 2018
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not providing provision to cancel the bus ticket as per their cancellation policy

Website: yatra online pvt. ltd

I booked a bus ticket online in yatra.com to travel on 8-7-18 from tirunelveli to chennai. As per their cancellation policy, prior to bus departure, 3 to 6 hrs, 50 % return is eligible for cancellation of the ticket. For cancelling the ticket in their website it was told that, i have to go to their website only in my account log in. But, my ticket was not shown in account dashboard. hence, i was unable to cancel my ticket in the appropriate...
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Recent comments

Since no tickets were issued, this isn't an airline refund. It's a failed booking, and that changes who you chase.



First, ask Yatra one direct question in writing: \"Did you receive bot...
SR
SrinalEarakula

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