[Resolved] Yatra Online / Yatratrip.in — use of credit sell | |
I booked a ticket on 16th april 2020 for travel dated 4th may 2020, due to lock down indigo airlines has cancelled the flight and credit the amount as credit sell. Now the problem starts with yatra website, they are still showing that the ticket is confirmed and there is no refund for the same, i dropped more then 20 mails but disappointed by getting system generated mail, i tried every means of communication whether it is tweeter, facebook, customer care number, all got ignored with no response. I have never seen such a poor service by any travel agent. This is the last option left for me to raise my concern, hope yatra will show some courtesy and address my problem. For reference number is[protected] for further action. Was this information helpful? | |
Aug 13, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support May 09, 2020 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As per records, our concerned team was in contact with you and have assisted you regarding booking confirmation using the credit shell. Please feel free to connect with us incase any assistance required. We would like to keep you informed that due to several travel restrictions and district lockdowns imposed by the government to control the widespread of COVID-19, we are working with limited staff, please expect a delay in response. Regards, Yatra Care | |
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