[Resolved] Yatra Online / Yatratrip.in — yatra.com refund of rail e-ticket towards cancellation

Gurumurthy1234

from Addanki, Andhra Pradesh

Address:

533293

I have booked train ticket online thru yatra.com.
Yatra reference number:[protected]
Pnr no.: [protected]
Transaction id: [protected]
And cancelled the ticket online and it was confirmed that the ticket are cancelled. Till date i have not received the refund of amount rs, 625/-. I was asked to call help line no.[protected] which is not working. Hence kindly help in getting the refund.
Regards
Gurumurthy
Received mail from irctc
We wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully as per your request. Please collect rs. 625 from agent

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Nov 27, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Gurumurthy,

Greeting From Yatra.com!

We would want to inform you that refund of INR 624.96 has been processed from our end on 17th Oct 2017. Refund of INR 535.96 has been processed in your same mode of payment and refund of INR 89.00 has been processed in your Yatra e-cash wallet. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Thanks,
Yatra Care