[Resolved] Yatra Online / Yatratrip.in — Yatra hold feature | |||||
Yatra .com promises to hold the ticket at given price forr 3 days and then when we lick on pay on it shows increased fare. Let me clearly state the words on yatra website, blog and email: With our ‘Hold Now, Pay Later’ feature, you could hold international air tickets on lower prices without paying in advance until your plans are finalized. Thus save the money you would otherwise spend on last minute bookings! This option allows the user to ‘hold’ the itinerary and make the payment at a later date. Though the payment must be done within the ‘hold’ period as defined by the airline. This feature allows the user time to finalize his travel plans without worrying about flights selling out or the price of his ticket increasing. [https://blog.yatra.com/yatra-introduces-book-now-and-pay-later-for-international-flights] So if they have promised this feature they should make the held prices available. And if there is change in fare it should be informd before hand so that we can expediate the booking .I find this publicity as fake feature not serving the purpose it must meet or what is promised. Any service provider must give whats promiesd and it is the right of the consumer to get this. I am very much dissapointed with yatra Was this information helpful? | |||||
Feb 18, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jan 17, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Saurabhi, Greetings from Yatra.com! Regret the inconvenience caused. We would like to inform hold For Free is a feature that allows you to hold your itinerary for free and pay remaining amount within defined time frame. Hold For Free feature availability is subject to the fulfillment of certain conditions which are governed by the Yatra.com and respective airline rules and regulations. We request you to please view the following link for complete terms and conditions of the offer : https://www.yatra.com/online/hold-flights-for-free-faqs.html. Best Regards, Yatra Care | |||||
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