Yatra Online / YatraTrip.in Complaints & Reviews

I had plan to trip of Kerala for my honeymoon so I asked Yatra to send me quotation. I like quotation so but Yatra executive called me multiple times and insisted to book package but I asked him to pay booking amount in weekend which was 25% of total amount. He provided me option to pay some token money I.e 5000 Rs and pay remaining in weekend. I did the same. Now, problem is that I came to know that my company is providing me with holiday.

When I told this to Yatra executive which was in contact and who was talking very politely with me before now he show some rudeness to me and asked me to pay remaining amount of 25% without Lister my problem.

When I mailed Yatra regarding this they simply said they will not refund it.

Yatra guys request you to refund my money and make sure that We both do our business without wasting time in writing here.

Regards,
Kamal

Hi all,

I made different bookings from yatra.com
Booking 1 : 19218614
Booking 2 : 19310252
Booking 3 :[protected]

First i made booking 1 for ahmedabad to toronto via new delhi and chicago.in that booking yatra advisor (Vishwas singh) did not informed me on call if flight is going through chicago than i will need transit visa for us. I got to know this when i called airlines for extra baggage as yatra's concern person was not reachable.

After that i had word with rahul from yatra and he informed me that he will check the issue and will call me back but there is no call back from 06 dec 2016
When i did not received call i called yatra toll free number and lady informed that she is sending email to his higher authority (Vishwas's leads) to call back but no call back received.
After that i called to airline for support that they suggested they have a direct flight from new delhi to toronto where no transit visa will require but there was no revert from vishwas. I also marked several email but no revert. Advisor did not kept any other email in cc so others can work on his absence.
Finally i booked new ticket which was suggested by air canada from yatra executive as fare was increasing. I also informed that person to call me back to discuss once he complete the booking procedure but no call back received.
As there was no call back, i called air india for cancelling my old flight delhi to chicago and chicago to toronto and wanted to keep ahmedabad to delhi but air line suggested it is not possible as entire flight is under same pnr and multiple sectors can't be cancelled. Entire flight will be cancelled.
I again called vishwas but his extension was not getting connected hence i dropped email to different teams but there was no revert from any of the team.
After that i placed online cancellation request for entire booking cancellation and booked a new ticket for ahmedabad to delhi.
I received call from vishwas on last friday stating he was not available in the office and he will get my both the flights connected which is still not done from past 6 days.
I also received call from vishwas's manager on last friday and she suggested she will call me back next day but no call received till now.

I marked email to yatra with several questions why i was not given revert but there is no revert on the email from past 7 days. I still not received even acknowledgement.

It is creating mental harassment to me. Now a days, it is being my regular task to call and email yatra which is impecting my personal life as well.

Regards,
Ashish patel
+91 [protected]

Hi,

My yatra agent erp code is c140663. i have not received any commission for the train bookings made against pnr numbers [protected], [protected], [protected] and [protected].

With regards to this issue i have been writing emails to sanjay. [protected]@tsi-yatra.com, hemant. [protected]@tsi-yatra.com, aditya. [protected]@tsi-yatra.com, [protected]@tsi-yatra.com and harpreet. [protected]@tsi-yatra.com since 03.11.2016. the only reply that i get from them is please wait, our it team working on it, soon we will update you.

Fail to understand why there is so much of delay in sorting the issue.

Kindly have the issue sorted at the earliest as it has been delayed over a month and a half now.

Thanks,

My trip id:yh2988004

This trip was for kerala,

My father 58 and my mother 45 was travelling in this trip

They supposed to vistied kanyakumari but becuase of rto issue, they didnt went

Driver left my father nad mother who are older in sun for 1.35 mins then come back and tell that

Permission may be possible after 12.30 pm with no guarantte

So my father said no becused they will reach kanyakumari at 4.00 pm is no use of going there

Now when i called yatra executive, he told me that i will discuss with my travel partner and come again

I waited but no one has called, again i called yatra thrice and at last called they take concall with travel partner

Mr. Kannan (Travel partner) told me that your father said no that's why we didnt go there but main problem yatra executieve no aksed,

Now yatra told me that as travel partner is not going to refund, we are not going to anything on this.

So meaning is that yatra is cheating with customer, they are less bother about what metal truma my parents has gone through.

Its been 40 days, im been misinformed always, my new years is been screwed, i can't travel anywhere, my money is struck, always i have been calling these people and getting an update but no one is bothered to give me the right information and now i have been informed that i may not get my my full refund, i'm a normal class working guy, 24000rs is a lot to me and it take lot of hard work to earn it,

I really don't know if i will be able to get my refund or not, but i am information that its been more than a month, yatra and air asia are just playing around and giving me false info all the time, i really request you to see to it and help me to get my refund back.

Im looking forward to hear from you soon about it.

Thank you
Manoj singh

Booking ref :19355258 pnr:yaoguj
I have kept an international flight ticket to usa from hyd on hold for 2 days looking at its cheaper price comparing other sites.in the hold period i got about 20 mails. But none of the email or in the booking pages or at payment pages i didn't seen any information of about transit visa required to stay for 24 hours in uk airport.
While booking time also i received many calls about time and other things like payment info but they didn't mentioned about transit visa.
As it was my first flight booking i was not aware that in the layover gap they wont provide any food and accomodation which i confirmed it with yatra support during this time he informed me it is needed and required. Later i enquired with british airways support and vfs global & v-assist. Everyone said we need it to stay as it was a date change and its nearly 24 hours.

Request to cancel my flight ticket with out any cancellation charges. If its not my mistake why should i have to pay for it.in the website while booking we see only 1000 for cancellation charges. But in real they are taking about 6000 rs on the whole. Why the things are not mentioned along with it. You are misguiding customers with that one line of 1000 rs towards cancellation charges.

I was requesting to reschedule it to an other flight on the same price. But they were asking huge amount of money about 60, 000 one time and 22, 000 one time. The flight cost is 61412 on the day i booked. Along with it other different timing options are there. But i have not concentrated on all that.

When i asked for rescheduling it to different time which had the same price for that day. They are asking so much money which is ridiculous.

Have called to their customer support for 8 times each lasted about 30min-1hr. I said i want to talk to their manager's or head's. But no one connected. After some time they were disconnecting it. Few said we will call you later.
One of women misguided me about cancellation charges she said the discount given 4000 also adds in cancellation charges as they applied it.
None of their agents are on the same par of rules and fares studied. Each one handles differently.

Have literally irritated with their customer support and services.

I have booked my all travel arrangements of turkey from yatra.com. But due to recent bombings in Turkey which has killed scores of people. Therefore considering the grave situation I have decided to cancel my trip. But the company is charging very very much cancellation fees. They are not refunding me appropriate amount.

Booking ref No;
YH3033919

My booking reference No. is YH3006041. I booked a holiday packages of Andman and Nicobar from Kolkata from 03.12.2016 to 08.12.2016. Due to the cyclone I had to cancel my airline tickets of of Vistara airlines ofPNR No.7LMAPS and 8IR7QM from Port Blair to Kokata on 08.12.2016. I contacted the Vistara Airlines Customer support for the refund, and they said that they sent the refund amount to the yatra with waive off of cancellation fee remark on same day i.e. 08.12.2016. But even after 6 days I did not get the refund amount to my account.
Dear yatra I have really suffered a lot during this vacation and I did get little from your end. So this is my humble and last request to you kindly reimburse my amount to my account immediately. Do not make me feel that I make the biggest mistake of my life for making booking from your site.

I booked my flight ticket for 4 persons with Airpegasus through yatra.com on 5th July, 2016 vide booking reference No;[protected]PNR – WIO3B4) to travel from Bangalore to Trivandrum on 6th Aug’16. I had received the message just a few days prior to departure date as cancellation of flight due to unacceptable reason.
I requested with airpeagasus to arrange alternate flight or through with anyother airline such as air asia or air india for 4 persons. They refused to arrange the same.

While I called air Pegasus, they said they refunded all amount to yatra.com But yatra.com says they are awaiting refund amount from airpegasus.
I am not getting positive response from yatra.com and airpegasus for the past 5 months.
Kindly intervene and resolve the issue within 15th Dec'16 meanwhile I will send legal notice to yatra.com for the deficiency of service.

Hi,

I booked return flight ticked from raipur(cg) to Bangalore on 24 november which was cancalled and rescheduled by indigo but i was not travelled my me and it was cancelled by me on 17 november but amount is not received either from yatra nor from indigo in my bank as per their process they should refund within 4 or 5 working days.
below details :-
Name:-venkatkameshwar rao kashibhattla
email:[protected]@gmail.com
phone:-[protected]
booking reference:-6E708 24 NOV RPR TO BLR
FLIGHT NO-1745/2100
Regards
venkat

Flight ticket booked on 25nov was cancelled by trujet airline and they have transferred the amount .But the yatra not refunding ny amount. 1st customer care attend my call and now they are not attending the call also.
I need my amonut.Yatra is cheating.Here onwards I wiil not use yatra for booking tickets and will refer my friends and colleagues also not to book through, they are fraudulent, irresponsible cheating website

Compliant against yatra.com, for not refunding the cancelled ticket amount of Air Pegasus ticket amount

Respected Sir,
I had booked a ticket along with my wife & children in Air Pegasus through yatra.com (BANGALORE TO GOA )flight on 1st october 2016 and my PNR number is XHHJQ4 and Booking Reference Number of yatra.com[protected] .The airline cancelled the flight on the previous day of departure without any proper reason. I have received a call & mail from yatra.com saying that the money will be refunded to my account within 20-25 working days. It has been 4 months and I haven't got my money yet. I have tried to reach them numerous times and nobody replies the call. Where is my hard earned money gone?
As per my knowledge, yatra.com & Airpegasus is cheating the customers by doing a robbery in the name of air tickets. They have not refunded many tickets yet and all their cancellations are pre-planned.
I would request you to take an action against them to stop their robbery. I am really looking forward to get my money back as soon as possible.

Thanking You sir,
Amit Agarwal
[protected]

Hi

I booked domestic flight tickets to yatra online, and after submitting the payment, the page errored, then asked me to resubmit, on 2nd resubmit the payment got processed and ticket confirmed.

However, I am seeing 2 transactions taken out of my account, so the errored one also took the payment.

I sent email and screenshot of my transaction several times, but did not get response.

My booking reference number is[protected].

Can you please process refund for the additional transaction.

Yatra Online Private Limited: Your cart CBT113QAOPS is Confirmed. 1. Air: UK963 DEL-BOM at 08:45, Thu 08-Dec arriving 11:10 08-Dec, PNR-8TNCWB, PAX-Mr.Omjiwan Gupta. 2. Air: 9W351 BOM-DEL at 13:00, Sat 10-Dec arriving 15:10 10-Dec, PNR-XFKQCN, PAX-Mr.Omjiwan Gupta.

This has not been done by me

I received this message today n this booking has not been initiated by me. Who has done this wrong booking

I had booked a return ticket for Bom-Del-Bom on 6th Nov thru Yatra.com. My total ticket cost was INR 7002(including INR1000 discount for round trip fare). My travel dates were 9th Dec (Bom-Del) and 13th Dec(Del-Bom), unfortunately I had an emergency and due to which I wanted to reschedule my Bom-Del ticket from 9th Dec to 7 Dec and hence I called yatra office, Gurgoan. I was first informed by the customer executive that for rescheduling one sector I would be required to pay airline rescheduling charges for both sectors i.e. INR 2100*2 along with yatra service fee per passenger per sector i.e Rs 300*2 which totals to Rs 4800 plus difference in fare for new ticket for Bom-Del. This sounded very expensive to me and hence I asked for alternate option and again yatra told me that you can cancel one sector (Bom-Del) which would only cost Rs 2100(airline charges)+ Rs300(yatra fee) totaling to Rs 2400 aIong with any difference in fare. This appeared to me a more sensible option and hence I decided to cancel one sector by logging into yatra web site. However, after going thru the step by step process and selecting ''cancel and refund option'' my entire ticket was cancelled to my utter shock and disbelief. At no point did I came across the option of cancelling half ticket and when I realized that it is not possible to cancel one sector ticket by that time it was already too late to reverse my action. I immediately called up yatra and informed about the unfortunate situation what they have asked me to do which they started denying and said that we never told you to cancel ticket thru website. I kept on arguing that they also didn't tell me that you cannot cancel ticket on website or have to use yatra app for the same but they still did not believe my word and kept denying and saying I will only get some Rs 1900 refund out of Rs 7002 which I have spent. I am 100% sure that at first they have given me wrong information from the onset and upon realizing that they are on the receiving end have refuted all charges. Hence I demand a full refund i.e INR 7002 (inclusive of taxes) from yatra and also any additional charges which I will incur to book my round trip ticket. I will also like to warn yatra that I will go the legal route for my right and harassment they have caused to me for this entire episode. Please would appreciate if you can resolve this amicably and given me full refund.

Ticket number: ts-abb36649007uro, operatorname: pammi travels, [protected] [protected]
Name:ashwani prakash
[protected]
Kolkata to ramgarh
Bus got cancelled without ny prior notice.
How will i get my refund back?
Even you guys didn't reply to my mail. Your customer service is horrible. This is the first time i booked from your site and seriously m i have to think twice before booking next time.

Booking id[protected]
Amount 4801/-
Date of booking: 04/11/2016
Was booking a ticket from Varanasi to Bhubaneswar in Yatra app. Amount deducted but ticket not booked. Almost 20 days passed yet to get the refund. I have already talked to customer service of Yatra, talked to them n number of times but every time I get the same reply from them ' sorry sir, it will be refunded within 48 working hours'. But still no sign of refund. Kindly advice me how to get the refund and help me with this.

We travel frequently. I always book tickets for us. I booked air ticket by Yatra Mobile app by my iPhone6.
I selected the booking time of 8:00 AM of 24/11/2016 and after payment I was surprised to see the tickets, which is of 5:45 AM of 24/11/2016. That was a application bug.

I raised a complain immediately after getting my online ticket. Customer guy replied that you will get reply within 24 hrs. But I didn't received any reply within 24 hrs. So, I called again after 30 hrs after my complain lodged.
After contacting customer care, he sent a manual manipulated log will not correct details. and they are asking for screen shot for time selection, what a stupid question was that. No one takes screen shot of selection of flight while booking tickets.
Will not go for yatra.com for any new booking.
And suggesting you guys to be careful.

YATRA REF NUMBER[protected]

I had booked a bus from Shimoga to Mangalore on 19.11.2016 but the bus never came and crew in the bus never relief at all for the call so it put me in chaotic condition so request for full Regine of money.Bus Ticket PNR no is TS-ABB36748988BIG and Transaction id. Yatra ref no[protected].so I request the proper action and also with refunding of my money.

I was assured on telephone an ecash of rs 5000 for booking a package with yatra.com. Post paying 25% advance now the booking agent has denied offering any discount. On further escalation of matter i was assured of rs 7500 as ecash. Now none are responding to emails, nor picking any calls. This is a clear case of making false promise and cheating. I have call recordings of all the conversation.