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[Resolved]  Yatra Online / Yatratrip.in — Yatra hotel booking confirmed but hotel refusing to accommodate

I booked hotel through yatra.com from 30th to 2nd jan the haven guest house, Goa. The booking was confirmed and the amount deducted is 3881/- but the hotel is refusing the accommodation as it is the peak season and will not confirm the dates, but the yatra has confirmed and if I cancel the whole amount is non refundable so now I don't have any idea to wat to be done?
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Aug 12, 2021
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Dec 16, 2020
Updated by Ashwini YN The haven management number is [protected]. Its a mental stress as wat to be done now to resolve this issue...take some definite step !!
Verified Support
Dec 18, 2020
Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded your concern to our team, they would have the details checked and connect with you. Kindly allow us 48-72 hours. Request your patience in the interim. Regards, Yatra Care
Verified Support
Dec 19, 2020
Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As per records, our concerned team was in contact with you and required information and assistance were provided to you. Regards, Yatra Care
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Comments

Same thing happen to me

My booking Id is 'YA:26919003'
Reply
Yatra Online / YatraTrip.in Customer Care's response, Jan 8, 2021
Verified Support
Hi, Greetings from Yatra.com! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. Regards, Yatra Care

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