[Resolved] Yatra Online / Yatratrip.in — yt35082107 : non refund and non communication of international jet and etihad flight | |
Hi, i had booked a flight from mumbai to canada and back for 2 adults + 1 child via yatra reference no : yt35082107. Going flight was ethiad and coming back was jet airways flight. Jet cancelled flights, so did ethiad but there was no intimation from yatra of cancellation or refund. After hours of waiting in queue at yatra's ivr, the agent said we will get back on mail. I called jet airways a week ago, they said refund send to yatra. I called ethiad, they said refund sent, speak to yatra. However apart from a mail received 7 days ago on 18th april, there has been no refund from yatra. I have even called several times, and the agents have same standard reply that we are taking it up from jet airways and we have no information on when the refund will be initiated. We again contacted both jet and ethiad and they reconfirmed that yatra has received the refund, but yatra refuses ti return or commit. Pls see screenshot of chats with jet & ethiad confirming the refund to yatra. Yatra has received the payment but is not releasing the same. This is cheating. Yatra needs to refund my amount paid immediately. How can they keep client's money and keep lying to us. Pls help get this in order urgently. Thanks Was this information helpful? | |
May 28, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Apr 27, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greetings from Yatra.com! This is with reference to your email regarding the refund under the reference number YT35082107. We apologize for the inconvenience you have gone through. We have received an update from jet airways and details has been forwarded to the concerned team to process your refund on priority. Please note, from our end it will take 2 -3 working days to process the refund, Further, if the payment was made through Private sector bank then it will take 2-3 working days & if the payment was made through Public sector bank then it will take up to 7 working days to reflect the credit into your account. Regards, Yatra Care | |
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Pradeep
We regret the inconvenience you have gone through. Request you to kindly share us the details of the issue you have faced along with your Yatra booking reference number, contact number or registered email ID to enable us to assist you.
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Yatra Care