[Resolved] Yatra Online / Yatratrip.in — charges for air ticket cancelled-pnr kuipers

[email protected]

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

Dear sir, today i have wrongly booked three ticket in indigo vide pnr kyipi. I called up your customer care.. They told there will be a cancellation charges. Now, i have booked the correct ticket in go air through yatra.com and requested to refund my money as i have cancelled the tickets of indigo. I called up customer care of yatra.com and they confirmed that they are arranging for full refund. Some body later called me from customer care and told me they will not only charge me cancellation charge but also they will charge me rs 400 per ticket... This is really upsetting me. I have book total 17 tickets from last day through your company and if your company is interested to charge me... Unnecessarily... I will seek help form regulatory authority... Seeking your kind consideration to waive the charges and arrange to refund my money back.

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Feb 15, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2018

Yatra Online / YatraTrip.in Customer Care's response Hi Amit,

We regret the inconvenience you have gone through.

Request you to please share the Yatra booking reference number to enable us to assist you as we are unable to find any details with this given PNR no.

Thank you
Yatra Care

Verified Support

Jan 10, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Amit,

Thank you for contacting us at Yatra.com !

We would like to inform you that the refund would be only processed as per the cancellation policy, Please note we have processed the refund of Rs. 1170.00 against Yatra Reference Number -:[protected] on 09 JAN 2018. In case of refund to bank account/credit card, yatra takes 24 Hrs to process your refund. Further the private sector bank may take 2 to 3 working days and public sector bank may take up to 7 working days for the refund to reflect in your account.

We hope this helps resolve your concerns. Should you require any further assistance, please call us on[protected] /[protected] For holidays please call on [protected].

Regards,
Yatra Care !