[Resolved] Yatra Online / Yatratrip.in — domestic flights booking not confirmed
Chennai, Chennai District, Tamil Nadu, India
BaBala Yoshwa on Feb 15, 2019
I have booked an air ticket through Yatra website on 09.02.2019. When i booked 1st time Rs.2470/- was deduct from my account. But I din't received ticket at the 1st time. Then i received a call from yatra call center that ur ticket is not confirmed & he insisted me to book again & said that the failure booking amount will be refunded with in 2 to 3 days.On 13th Feb i sent my 1st mail regarding the refund & yatra replied me that send ur transaction detail. I have attached my transaction details and i again sent mail on 15th feb & yatra replied that with a mail that the amount was not credit in our account. The reply from yatra is update within 24 hours. But no response am not received amount. Booking reference no is[protected].
Complaint marked as Resolved Mar 20, 2019
[Feb 17, 2019] Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified SupportYatra Online / YatraTrip.in Customer Care's response, Feb 17, 2019
Dear Mr. Balasubramaniyam,
Greetings from Yatra.com!
This is with reference to your concern regarding the payment under the reference number[protected].
We are really apologize the inconvenience caused to you. We would like to inform you that we have cross checked the details with our respective team and according to the records, your payment is not charged to us.
Kindly connect with your bank greivance cell /Nodal team to check the status of your payment.
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