[Resolved]  Yatra Online / Yatratrip.in — international flight from bkk to del

Address:

Gurgaon, New Delhi, Delhi, 110034

I had booked a vistara flight from bkk to del for 30th august from yatra.com (Booking number[protected] under the “yatra assure” program which says that the fare drop is covered and so is the free 24 hr cancellation.

When i called yatra within an hour they suddenly told me that it is under yatra assure but vistara does not support 24 hr cancellation so they can’t allow me free cancellation. When i asked why i have to pay a fee, they said that yatra assure is only applicable on “selected flights”. So my question here is, why was i given the option of yatra assure on the vistara flight if it wasn’t even part of the plan.

Yatra deceived me with their flexibility benefits and as soon as i made the payment they brought in weird terms and conditions. Now i want to cancel the flight but i am not being provided the option of full cancellation. I am hardly getting 10k out of the 54k that i paid.

Extreme unfair practice by yatra. Now they are blaming it on me that i misunderstood their terms and conditions