[Resolved] Yatra Online / Yatratrip.in — jet airways international flight cancellation -refund | |
I've reserved ticket with Jet Airways from Yatra[protected]. The flight got canceled and I've requested for refund in last week of April I haven't received the money yet. When I contact Yatra they keep sending me an email stating wait for 45 days and they are waiting for confirmation from Jet. When I ring Jet they keep telling me they haven't received any refund request and They don't understand why yatra is not raising refund request. I regret making a booking from yatra. Was this information helpful? | |
Jul 19, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jun 17, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Srinija, Greeting from Yatra.com! We regret the inconvenience you faced. Please note timeline was shared by the airline and our team had already initiated the refund claim for your booking under Jet Airways billing and settlement plan. As per the process shared by the airline, they will take a minimum of 45 working days to validate your refund claim. We appreciate your understanding in this regard. Regards Yatra Care Verified Support Jun 18, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Srinija, Greeting from Yatra.com! As checked we have not received any update from the airline regarding the refund. Please note we had already initiated the refund claim for your booking under Jet Airways billing and settlement plan. As per the process shared by the airline, they will take a minimum of 45 working days to validate your refund claim. We appreciate your understanding in this regard. Regards Yatra Care | |
Add a Comment | |
80%
Complaints
2575
Pending
347
Resolved
1921
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Post your Comment