[Resolved] Yatra Online / Yatratrip.in — refund on flight cancellation

gskk

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600080

Dear yatra team,

I am karthik from chennai, booked goair flight ref no - y94f7t round trip to cochin via yatra on feb month and around april first week i was informed about flight cancellation, called yatra and requested for refund on april 2nd week. I was committed that refund will be done on to my bank account in 10 working days max, it has been almost 30 days (More than 20 working days). Till now refund was not made, i am badly in need of that amount. Do the needful asap.

Mobile - [protected]
Email - gsvs.[protected]@gmail.com

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Jun 18, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

May 14, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Karthik,

We regret for the inconvenience caused to you!

We have received your query and would respond you at the earliest. Request your patience in the interim.

Thanks
Yatra Care

Verified Support

May 15, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Karthik,

Thank you for your patience!

We would like to inform you that as we have checked your refund of INR 5838.00 has been processed from our end on 14th May’18. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Hope your query has been resolved now. Hence, we are changing the status of this query to resolved. For any further assistance feel free to connect with us.

Thanks
Yatra Care