[Resolved] Yatra Online / Yatratrip.in — waiting for refund of 6075 since feb 11,2018 | |||||
Hi team, I tried booking a ticket from Kolkata to New Delhi on 11th Feb, 2018 for the amount of 6075.The transaction failed at payment page.I did the payment through Paypal.After sometime I checked the paypal statement mentioning the transaction was success but I didnt receive the ticket.Then I booked another ticket and it was successful.I asked for the refund for failed transaction(booking id[protected] from Yatra on 13th Feb.On 13th Feb, I got sms that they refund has been processed from their end and it will take 7 working days for the amount to reflect in my credit card.But today is 27th Feb, but I dont see any trail of any transaction till date.I am attaching the emails and sms from yatra alongwith Payment summary from Paypal.Below are my details: Name-Malkeet Singh Virdi Payment made thru Paypal Kindly help with the refund Was this information helpful? | |||||
Mar 3, 2018 Complaint marked as Resolved 1.I have followed up with yatra multiples times thru email and calls.But thr response will be-"Sir, We have forwarded your concern to our payments dept, so we would require 1-2 working days to provide you the transaction details.This went on for like 10-15 days.
2. Then I registered a complaint here and in http://consumerhelpline.gov.in/.
3.Then I pinged yatra on fb
4.I did the above steps on Feb 28 and by March 1 they have did the transfer Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Feb 28, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Subash, We regret for the inconvenience cause to you! We have received your query and would respond you at the earliest. Request your patience in the interim. Thanks Yatra Care Verified Support Mar 02, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Subash, Greetings from Yatra.com! We regret the inconvenience this may have caused you. Your refund of INR 6075.00 has been processed from our end on 15th Feb 2018. We have forwarded the refund reservation number on your registered email ID, would request you to please contact your bank to get the refund details. Please feel free to contact us again in case of any additional help required. Best Regards Yatra Care Verified Support Mar 05, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Subash, Greetings from Yatra.com! We would like to inform you that the refund has already been processed on 15th Feb'18 from our end. Bank has taken the time to credit the amount into your account as per their turn around time. For receive the amount delay, kindly connect with bank only and for any further assistance feel free to connect with us. Thanks Yatra Care | |||||
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