[Resolved]  Yatra Online / Yatratrip.in — Was unable to complete the transaction

This is really pity to say you that I was a trusted user of your site. But now I lost faith on it. I troubled a lot yesterday and today as well. When I was trying to book domestic flight from Delhi to pune, I had applied sbi elite voucher E-code to receive a discount of rs 5000, but it was failing each time with error transaction has been declined by your bank. But when I checked with sbi bank they told me the transaction has not been reached through gateway. I even tried other sites to pay amounts with same elite sbi card but I haven't faced such an issue. Even yesterday I was ensured by yatra technical person this issue is exist at yatra or at gateway side. I tried almost 100 times to complete transaction since yesterday. Basis flight charges also increased by 3000, and I tried with other site to book a flight ticket with same sbi card and it's done. But still that e code not used on your site. This was really upseting moment for the customer that you provide coupon to avail and not working properly basis flight charges also get increased and no one help customer from yatra. This is really pathetic situation I ever had faced. If someone really hear on this message please solute my problem and please help to escalate an issue to upper management.