[Resolved] Yatra Online / Yatratrip.in — Wrong debit from account | |||||
Dear sir, I had tried booking the ticket for srs travels 2+2, scania multi axel semi sleeper a/c and for the payment i had typed my password and pressed okay and it showed processing and then said payment failure but then the amount of rs.3896 got debited from my account and it was never credited and i never got a ticket for that amount. If you had checked my bank account statement you can see that the account was debited 5 times! 5 times by yatra and i was only given 4 tickets (I had booked tickets 4 times that day). This is the proof i have, please do what you can about the amount rs.3896 which was debited for no reason. I have been emailing your company from december. The money was debited from my account on 23-11-15 and its been 6 months. This shows your poor customer care service and im really disappointed. Date of transaction: 23-11-15 Payment: debit card (Online payment) Bank name: sib bangalore christ college Amount charged: rs.3896/- [protected]@gmail.com Contact number- [protected] Thanks you, Mathew alex Was this information helpful? | |||||
Apr 28, 2016 Complaint marked as Resolved The account has been credited to my account.
thank you Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Mathew,
Greetings from Yatra.com!
Would like to inform that refund of INR 4, 346.00 has been reversed on 27 Apr under Yatra booking reference number ( YT[protected]. Reverse procedure will take 5-7 working days to reflect in your account. Hope your query has been resolved.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
Greetings from Yatra.com!
Would like to inform that refund of INR 4, 346.00 has been reversed on 27 Apr under Yatra booking reference number ( YT[protected]. Reverse procedure will take 5-7 working days to reflect in your account. Hope your query has been resolved.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
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Greetings from Yatra.com
We sincerely apologize for the inconvenience caused. We have forwarded your query to our concerned team. Kindly allow us time to investigate this matter. We assure you the resolution at the earliest and request your patience in the interim.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Regards,
Yatra Care