[Resolved] Yatra Online / Yatratrip.in — Yatra not processing refund amount | |
Flight had been cancelled due to covid having PNR ME8VFY. Upon requesting Indigo, they processed the amount of 4367/- to agency account (Yatra). Initially Yatra sent a mail stating that amount will be processed to original source of payment of bank a/cc on 27th June. Now they are refusing to do so and have processed as 'ewallet and promo' in their website. I have repeatedly asked them to refund the amount to bank a/c but they are not complying even after confirmation from their own side. How ridiculous!! Was this information helpful? | |
Aug 14, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jul 14, 2020 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We have forwarded the request to our concerned team to initiate the refund in same mode of payment. You will receive the refund notification, once it is process from our end. We request you to please allow us 10 working days to further address your refund query. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care
| |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2577
Pending
347
Resolved
1923
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
But i have proof from Indigo stating that they have given "monetary refund" of 4367/- to Yatra and hence I am eligible to get my refund in form of cash in my bank a/c.
Yatra is outright lying and playing misleading games.