[Resolved] Yatra.com — Hotel booking not confirmed | |||||
Hotel lemon tree, chennai booked from 09.04.2017 to 10.04.2017 via yatra.com. card txn:MAST-POS/YATR. After the booking an amount of 1721/- had been debited to my account. An SMS to this effect was received on 08.04.2017 confirming the payment. Then it was found the booking has not been confirmed neither yatra.com has responded to the emails sent nor responded to the phone calls made. The money has not been recredited into my account. Was this information helpful? | |||||
May 18, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Apr 08, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Jain.Regret the inconvenience caused, kindly share the e mail address you were trying to use at the time of booking with your travel details, for us to investigate this further. Best Regards, Yatra Care ! Verified Support Apr 10, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Jain.Regret the inconvenience caused, kindly share the e mail address you have entered at the time of booking with your travel details, for us to investigate this further. Best Regards, Yatra Care ! Verified Support Apr 12, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Jain.Regret the inconvenience caused, kindly share the e mail address you have entered at the time of booking with your travel details, for us to investigate this further. Best Regards, Yatra Care ! Verified Support Apr 15, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Jain.Kindly share the e mail address you have entered at the time of booking with your travel details, for us to investigate this further. For any other assistance required please contact at[protected]. For holidays please call on[protected] /[protected]. Alternatively, write on [protected]@yatra.com Best Regards, Yatra Care ! | |||||
 2 Comments | |||||
Comments
Hi..
Myself Avinash Jagdale [protected]
[protected]
Booking reference number:
I have booked hotel for two days and booking failed and not confirmed. Payment debited from account and no reversal of payment has been done yet and not even single call from yatra. No relevant email of available to raise the concern.
Please help and resolve
[protected]@gmail.com
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Myself Avinash Jagdale [protected]
[protected]
Booking reference number:
I have booked hotel for two days and booking failed and not confirmed. Payment debited from account and no reversal of payment has been done yet and not even single call from yatra. No relevant email of available to raise the concern.
Please help and resolve
[protected]@gmail.com
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Hotel :-PRABHAT BEACH RESORT.
Reference no.[protected]
Check date:[protected]
At DIU GUJARAT..
HOTEL CONFORMATION NO.YAT[protected]
just i had received call from Hotel Represantative. Our hotel booking is totally full till DTD.28.05.2017.
Any how I need booking in same hotel, because I will be their at DIU with family and 2 small kids.I had paid Rs.2432/-...
Regards
Kiran Parmar
Vadodara
Gujarat..
Greetings from Yatra.com
Reference no.1805730331440
We have forwarded your query to our concerned team and shall try to resolve it at the earliest. Request your patience in the interim.
For any other assistance required please contact at 09555 800 800. For holidays please call on 1860 200 1800 / 1860 200 0900. Alternatively, write on support@yatra.com.
Regards,
Yatra Care
Greetings from Yatra.com
Reference no.1805730331440
We thank you for your patience. As we checked due to non availability of rooms hotel could no accommodate this booking. Therefore, we have processed full refund on 24 MAY 2017 with your acceptance. If payment has been made from a private bank, it will reflect in the same account within 48 working hrs and if payment has been made from nationalized bank, it will take up to 7 working days for the credit to reflect in your account.
For any other assistance required please contact at 09555 800 800. For holidays please call on 1860 200 1800 / 1860 200 0900. Alternatively, write on support@yatra.com.
Regards,
Yatra Care