[Resolved]  Yatragenie.com — Improper Service

Address:

Bangalore, Karnataka

Hi,
I have faced inconvenience twice from the buses that were run by Yatragenie.com (Komitla Services, Nellore)

1. I have booked a ticket at yatragenie.com to travel from Bangalore to Nellore on[protected] and below are the details.
Name: Pradeep Naru
Mobile No:
Ticket No: YGT[protected]

Issue Description:
Please note that yatragenie.com is running their own buses (Komitla services).
The bus started at Bangalore at correct time. But after reaching Thirupathi, there was something wrong with the bus and it broke down.
Most o[censored]s in bus waited for more than 1.5 hrs to see if they are going to arrange any alternative to reach Nellore. But they did not arrange any alternative way for us to reach Nellore and every one o[censored]s had to get down from bus to find out our own way of transportation to reach Nellore.
I spoke to the yatragenie.com customer care service after reaching my home (Nellore) and they have not responded in a proper way.

2. I have booked a ticket at yatragenie.com to travel from Nellore to Bangalore on[protected] and below are the details.
Name: Pradeep Naru
Mobile No:
Ticket No: YGT[protected]

Issue Description:
Yatragenie.com has sent a message with the driver details an hour before the boarding time. But the driver no in the SMS is a wrong number and did not get connect when I tried to reach.
I was stuck in traffic as there were few railway works going on track and railway gate got closed.
Finally when I have boarding point, The bus already left the boarding point without intimating me.
And when I have explained the Yatragenie agent about the wrong number I have received in SMS, He started talking rude irrespective to that the mistake is from their own service.
They really don’t respect passengers and their main concern is always about money.

Kindly look in to the above two issues.
Thanks in advance.