YatraGenie — Customer care person is very rood, using parliamentary language in call

I have booked a ticket from Hyderabad to Nellore on 29-Mar-2017 through paytm portal. But the bus was cancelled and i got a message as Full refund amount is 1576 and i got a cash Rs.71 from paytm so the total refund amount is 1647. But have spend Rs.1780.

For clarification i have called YathaGenie Customer care on 31-Mar-2017 in between 6 to 6 pm, the operator was very rood and using parliamentary language.

Very bad experience