YatraGenie — no refund for a bus ticket cancelled by yatragenie

Address:

Hyderabad, Telangana, 500036

I have booked a ticked on Jan1st, 2019. Just 3hours before my journey, this komitla travels people cancelled the bus abruptly. I have received message from Yatragenie that the refund will be processed soon. It's been more than a month now, and no refund received. As I have booked the ticket on Paytm app, I have contacted paytm customer service also regarding the issue. They said that Paytm has no information regarding the cancellation of bus. There is no cuance of refund from paytm. Where the hell is my money?
Komitla travels is a big cheater. Back stabbing the people's money with abrupt cancellations and cheap tricks. I need my money back at any cost. Otherwise I will go and file a legal complaint on this.
My Ticket number: YGT[protected]
Date of Journey: 2nd January 2019