[Resolved] Yatri 4 Travel — booking confirmation

vikas varma87

from Bhopal, Madhya Pradesh

Nov 20, 2018

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: WWW.YATRI4TRAVEL.COM

Dear all,

We have been chasing you since last 15 days for our booking confirmation for which we have already made payment way before. And now you guys are not even picking up our phone calls. Your call center is not responding or picking up our calls. We have booked hotels for gangtok & our booking i'd is y4t1990kr, y4t1991kr.
Apart from your call center we are also calling to one of your employee named karan on his mobile no ([protected]). We have madlly called him more then 100 times he is just fooling us by telling that every day that your booking will be done after 3 pm & after 3 he is not picking up our phone & not responding. He is talking each n every call because our calls are in waiting but he is not picking up our calls since last 2 days. We are reaching tomorrow morning & our hotel booking is yet not confirmed i can't imagine what kind of travel company is this.
Hope now you will be responding after this mail within next 2 hour else i will have to escalate this to social media and ministry of travel & tourisom. Mark my words in my next mail there will be more emil ids which will be in cc & you guys have to respond to them.

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Dec 23, 2018

Complaint marked as Resolved

Yatri 4 Travel customer support has been notified about the posted complaint.

Nov 20, 2018

Updated by vikas varma87 Update today only not few days we have check-in tomorrow morning only

Verified Support

Nov 20, 2018

Yatri 4 Travel Customer Care's response Dear Mr. Vikas varma87,

We have come across to your online complaint!!

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that we have taken the matter with the concerned department to get your issue resolved and we will get back to you as soon as once we receive revert from the same.

Further, we would also like to inform you that, we will update you the status through your e-mail id.

We value your association with Yatri 4 Travel and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on [protected]@yatri4travel.com

We would request you to kindly mention this subject: ONLINE SUPPORT WITH PAYMENT ID whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Warm Regards As Always,
[protected]------
Vinay Seth
Sr Executive
Online Support Team
Yatri 4 Travel
Phone: +[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.

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Comments

Prash.verma25

from Lucknow, Uttar Pradesh

Jan 7, 2019

They commitment me wrong
They only sell their package
After sell the package they never ever accapt your call

DrAmbarish Krs

from Bengaluru, Karnataka

Mar 27, 2019

One of Yatri 4 travels executive Mahima called me and she told we giving you offer Pakage 3nignt 4 days 8999.00 then she told pay immediately we want to block a offer for you then I pay by razorpay after booking they didn’t pick my calls no respond my calls very big fraud company her no [protected]