[Resolved] Yatri 4 Travel — holidays packages fraud

dnkariya

from Bhavnagar, Gujarat

Address:

364002

I am dgarmesh kariya from bhavnagar (Gujarat)
I was deposited 17998 for my upcoming trip in yatri4travels account. After paying the money, the company gives information about its hidden rules.
When i gave money to the yatri4travel, they told the following detail which include in my package.
Package days: 3 nights / 4 days in 8999/- per couple.
Covered locations: anywhere in india up to 4 star properties.
Welcome drink on arrival ·
Accommodation for a couple in deluxe room.
Daily breakfast and dinner. · guided morning walk / short trekking. · tea / coffee maker in room. · mineral water in room. · packaged fruit juice in room. · traditional snacks in room. ·
Campfire once during stay. (Subject to climatic conditions) ·
10% discount on food & beverages. · 10% discount on curio shop. · complimentary usage of internet. · complimentary usage of gym, swimming pool, indoor games etc… ·
The voucher will be valid for a period of 10 months from the date of

They give me a reservation after 4 months. After taking the money, the company does not give any kind of answers. Yatri4travel talking about a 3 and 4 star hotel, but the they were give you to stay where the value of the hotel is 600 rupees in goibibo or booking.com.
When i asked to return my money back but they was not ready for that.

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Jan 6, 2020

Complaint marked as Resolved

Yatri 4 Travel customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

Yatri 4 Travel Customer Care's response Subject: MEMBERSHIP HAS BEEN TEMPORARILY INACTIVE AGAINST Y4TRM0493 & Y4TRM0494.

Dear Mr. Dharmesh Kariya,

We have come across to your online complaint!!

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that we have taken the matter with the concerned department to get your issue resolved and However, your membership will be INACTIVE until we get the solution of this complaint. You have registered an online complaint before Apr 25, 2019, 8:41 AM which turned your case TEMPORARILY INACTIVE until we get this case resolved from the legal team.

You have registered an online complaint On Apr 25, 2019, which turned your case TEMPORARILY INACTIVE until we get this case resolved from the legal team.
Further to this, Since you had already initiated legal proceedings, we thank you for taking out time to tell us about your next step. Our legal team would deal with this case & will take its course of action. You may take a step ahead and now the court will decide upon it. We are having enough communication to produce as documents in the legal proceedings at the court. if required.

Please note that legal proceeding will turn your membership INACTIVE and customer can't claim for the services until court's decision. Consumer court takes about 1 to 2 years (or even more at times) to settle the case. The consumer is expected to attend the court hearings at least 4 to 5 times in a year.

Also Please Note: Consumer escalations and disputes, if any, shall be subject to the laws of India and jurisdiction of Gautam Budh Nagar Courts only.

PS: We ensure replying to each and every email we receive form the customer but if customer is not trying to understand the condition of company and keep sending repeated emails with different-2 timing on the same topic would be treated as spam emails.

Warm Regards
Ajay Hooda
Manager
Yatri 4 Travel
Online Support Team
Web: www.yatri4travel.com
Phone: +[protected]
Email:  [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.