Yatri 4 Travel — No refund | |||||
Dear mr. Ramachandrareddy ponnala, We have come across to your online complaint!! Please accept our sincere apologies for the inconvenience caused to you. We would like to inform you that we have cancelled your payment id: [protected]. The refund is currently in process against the refund reference id dp12j0bd06 is expected to be with you within another 1-2 week time. There are some internal formalities which we have to follow up to arrange for your refund amount. Hence we request you to kindly bear with us in the interim. Please quote your refund reference number dp12j0bd06 in all future interactions. We value your association with yatri 4 travel and thank you for your patronage & co-operation. For any further query or assistance please feel free to write us on [protected]@yatri4travel.com We would request you to kindly mention this subject: online support with payment id whenever you e-mail us for the quicker response. Please note our new customer care number is now 0120– 4213369 Thanks & regards Suresh singh Online support Till no response from them, which is being done for one and half years. Was this information helpful? | |||||
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Yatri 4 Travel customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Refund Processed
Dear Mr P RAMACHANDRA REDDY,
We would like to inform you that your refund have already been processed and credited into your account against Payment ID [protected].
No need to call us to reconfirm this refund, Please find below the refund details.
Name
Mr P RAMACHANDRA REDDY
Refund On
June 17, 2016
Reference ID
7829A1
Refund Type
N.E.F.T. By HDFC
Refund Amount
INR: 5, 399.40 (60% Refunded).
Package Details
Number of packages 01: (3 Nights 4 Days)
Cancellation Charge 40% Cancellation charge.
Confirmation
We request you to kindly get in touch with your bank/ Credit card provider and confirm the receipt of the refund amount to us.
Case Closed We hope that the complaint stands resolved here.
Now After this refund process your membership will get expired. Further to this, Now you cannot claim for any compensation / use our service in future any circumstance.
Need Help?
For any questions related to the refund, you can contact directly Customer care at: 0120– 4213369 or [protected]@yatri4travel.com
Warm Regards As Always,
[protected]------
Dinesh Wahi
Sr. Manager
Online Support Team
Yatri 4 Travel
Phone: +[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.
Dear Mr P RAMACHANDRA REDDY,
We would like to inform you that your refund have already been processed and credited into your account against Payment ID [protected].
No need to call us to reconfirm this refund, Please find below the refund details.
Name
Mr P RAMACHANDRA REDDY
Refund On
June 17, 2016
Reference ID
7829A1
Refund Type
N.E.F.T. By HDFC
Refund Amount
INR: 5, 399.40 (60% Refunded).
Package Details
Number of packages 01: (3 Nights 4 Days)
Cancellation Charge 40% Cancellation charge.
Confirmation
We request you to kindly get in touch with your bank/ Credit card provider and confirm the receipt of the refund amount to us.
Case Closed We hope that the complaint stands resolved here.
Now After this refund process your membership will get expired. Further to this, Now you cannot claim for any compensation / use our service in future any circumstance.
Need Help?
For any questions related to the refund, you can contact directly Customer care at: 0120– 4213369 or [protected]@yatri4travel.com
Warm Regards As Always,
[protected]------
Dinesh Wahi
Sr. Manager
Online Support Team
Yatri 4 Travel
Phone: +[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.
dear dinesh
how come you gave reply. on what capacity you replied because you never attended my phone, inspite you have threatened me through e mail, you said you have no time,
it is shameful on your part dinesh, a educated civilian will not do it,
you have replied after an year.
cannot you have feel, response/humanity/, if not called as cheaters.
instead begging is the best profession,
just because your adamant nature i approached the forum, even your team suggested you to return money.
who cancelled it? do you the meaning of cancellation? may god treat you well.
how come you gave reply. on what capacity you replied because you never attended my phone, inspite you have threatened me through e mail, you said you have no time,
it is shameful on your part dinesh, a educated civilian will not do it,
you have replied after an year.
cannot you have feel, response/humanity/, if not called as cheaters.
instead begging is the best profession,
just because your adamant nature i approached the forum, even your team suggested you to return money.
who cancelled it? do you the meaning of cancellation? may god treat you well.
Yatri 4 Travel Customer Care's response, Oct 4, 2016
Verified Support
Dear Mr. P RAMACHANDRA REDDY,
We hope this email finds you well !!
We have come across to your online complaint !!
Please accept our sincere apologies for the inconvenience caused to you for the miss understanding / wrong behavior on our telephone conversation from one of our sales person. I’m afraid He didn't do a very good job of letting you know how important your call really was to us.
In our line of work, there can be no real excuses for treating customers with less than perfect courtesy. It had been about the worst day on record, but we should never have allowed our own problems or frustrations to have an effect on our dealings with important customers like you.
Please accept our apology. We promise that not even a single person will behave in such a manner again. Believe me it will never happen again in future.
Now we would like to request you that kindly Close this complaint by marking as Resolved.
Hope you would act accordingly as we have already given you a proper solution and we assure you the we will give you friendly-customer service in future, if you give us any other chance.
We value your association with Yatri 4 Travel and thank you for your patronage & co-operation.
For any further query or assistance, please feel free to write us on support@yatri4travel.com
We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.
Please note our new customer care number is now – 0120-4213369
Thanks & Regards,
-------------------------------
Randeep Baisoya
Manager
Online Support
Yatri 4 Travel
We hope this email finds you well !!
We have come across to your online complaint !!
Please accept our sincere apologies for the inconvenience caused to you for the miss understanding / wrong behavior on our telephone conversation from one of our sales person. I’m afraid He didn't do a very good job of letting you know how important your call really was to us.
In our line of work, there can be no real excuses for treating customers with less than perfect courtesy. It had been about the worst day on record, but we should never have allowed our own problems or frustrations to have an effect on our dealings with important customers like you.
Please accept our apology. We promise that not even a single person will behave in such a manner again. Believe me it will never happen again in future.
Now we would like to request you that kindly Close this complaint by marking as Resolved.
Hope you would act accordingly as we have already given you a proper solution and we assure you the we will give you friendly-customer service in future, if you give us any other chance.
We value your association with Yatri 4 Travel and thank you for your patronage & co-operation.
For any further query or assistance, please feel free to write us on support@yatri4travel.com
We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.
Please note our new customer care number is now – 0120-4213369
Thanks & Regards,
-------------------------------
Randeep Baisoya
Manager
Online Support
Yatri 4 Travel
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49%
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140
Pending
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Resolved
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why govt cannot ban these?
if possible send it to police or home ministry or finance ministry