Ybm Travels — regarding change of birth at midnight

Address:	Ybm, kolathur chennai, 613005
Website:	www.ybmtravels.com

Dear,
Actually i booked a ticket for 4th april 2019
From thanjavur to chennai..
Seats numbers are 19 & 20.
I booked for 10.30pm from thanjavur to chennai.
Last day i got a call that 10.30 bus has been cancelled. So, kindly we changed to 10pm bus.
We asked the seat
We agreed and said okay for that.
Next day again i got a call from ybm, (I mean the travelling date),
Afternoon around 12pm
First call i received that my seat number was 16 and 17.
Second call that it was, they asked me to change a seat, to 26 &27 (Exactly last seat) bcoz there is some old age person is gonna to travel, we politely replied that, sorry we can't..
Bcoz she got operated in spine and she is travelling with my son.
We clearly tell that, we can't change and all..
The lady who spoke from ybm said
Okay madam, we look for some other alternatives. If she clearly tell that (U have to travel on that 26&27) we definitely cancelled the ticket.
But the current day, i dropped my wife and son at 10pm, the bus started from thanjavur, they went and sat on their birth 16 &17. The guy who checked the seats doesn't even tell anything. The bus moved to the place called ammapettai from that place some boarding is there,
I got a call from my wife that the guy who having chart in bus told my wife to change the seat from 16 & 17 to 26 & 27 at midnight around 11.30pm who is in sleep.
She told that she clearly informed the person who spoke from ybm. The guy who is having chart told that as per chart i made u to seat. I can't do anything. U have to speak to customer care.
Even my wife told that you have to inform us earlier at 10pm when we start boarding in thanjavur. The guy spoke rudely that it's not my work to check and all. The passenger has to check their seats and have to sit.
See if he tell us it's their seats at the time of boarding, we cancelled both the tickets.
The way he treats the passenger is worst,
Moreover at mid of the night, he told us to change the seats, and he told to contact customer care.
We booked at 10.30 for the seats of 19, 20
We changed to 10.00 for the seats of 16, 17
At midnight they changed to the seats of 26, 27
Even we said we can't change with seats.
Actually we are the regular customer
Of ybm bcoz of cleanliness and all,
We never expected this type of response from them,
So please accept my representation regarding complaint issues, as per guidance issues by consumer court by govt of india, if failing which i will be constrained to initiate a write jurudiction to the consumer court.
I hope will get a good feedback from your side, regarding this issue,
For your reference,

[5/4, 11:48 pm] wifey: thanjavur to chennai
Mmt booking id: nu[protected]
Operator pnr: ybma376190
Operator name: ybm travels
Dept date: 04/05/2019
Seats: 20
—
Boarding time: 10:30 pm
Boarding pt: tanjore new bus stand.
Address: no: 1, jaya jothi complex, near new bus stand, tanjore landmark: opp to : hotel ramnath,
Contact: vadapalani,
—
Drop pt: opp to lakshman shrithi musicals,
Address: [protected], [protected],
—

Thanks,
Team makemytrip (Mmt).
[5/4, 11:48 pm] wifey: thanjavur to chennai
Mmt booking id: nu[protected]
Operator pnr: ybma376094
Operator name: ybm travels
Dept date: 04/05/2019
Seats: 19
—
Boarding time: 10:30 pm
Boarding pt: tanjore new bus stand.
Address: no: 1, jaya jothi complex, near new bus stand, tanjore landmark: opp to : hotel ramnath,
Contact: vadapalani,
—
Drop pt: opp to lakshman shrithi musicals,
Address: [protected], [protected],
—

Thanks,
Team makemytrip (Mmt).

J
Bus details
Thank you for choosing ybm travels, you have boarded the bus no py05c1671.

If you are not boarded or any inconveniences during your journey, kindly report us immediately at [protected] or [protected]@ybmtravels.com

Regard, s
Muthu