— Need to know status of the order - Order ID: #12360 - Please refund the money if you cannot deliver

Address:Kolkata, West Bengal

Hi I purchased a mobile in on 17-JUN-2015 and paid Rs. 7999 through EBS Payment Gateway. On 23-Jun-2015 I got SMS that Product will delivered that day. But it was not delivered. I tried to contact them through[protected] but nobody picked up the phone. Now I am seeing their website a notice : "We, intimated to our customer that we cannot dispatched their ordered items due to not receiving the settllement amount from our payment gateway provider E-Billing Solutions Pvt Ltd. All order received by us is refunded & it's credit in your account by bank within 3-5 working Days." If you ( Yedukan) cannot deliver please refund me the money so that I can get it back in my Credit Card Account.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 


Please check the attached screenshots

Hi I also purchased a mobile in on 19-JUN-2015 and paid Rs .7500 through credit card.It was told that I will receive mobile on 23 rd of June 2015.Till yesterday they attended my call and told that I Would receive mobile on 23nd evening.On 24th of June when I checked status of my order it was updated refunded with out any reason.I am trying to call them through[protected], but none is attending the call now.I am totally frustrated now.please tell me what to do.please find attachment.

Same here. See the screens shot.

same is with me i have orded on 18th june 2015 intex aqua power plus oreder number 12423 and they said delivery on 22 nd june.from yester day they have not picked my calls and today i got message that money will be credited back to my account by 3-5 working days.i think they trying to fool the people and doing some bluf business in the online.goverenment as to take measures and funish them so that others in future wont get affected.
I ordered ASUS zenfone5.My order id is #12573.I have never seen a poor customer care service like yedukan's.Till yesterday they attended my call and answered nicely.Today I have called them more than 50 times I guess, they are terminating my call continuously.At least I want money back.
Hi All,

Now is no more. Sad Demise.

Omg...What are you saying.
Will we get our money or not...
you got any reply??
Check with EBS

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    1 Phone
    +91 83 4883 5633 Address
    Hyderabad Hitech City Level 2, Oval Building, iLabs Centre, Plot no. 18, Madhapur, Hyderabad, Andhra Pradesh, India - 500009
    View all contact information