Jun 29, 2015
Updated by Indiguns101 Updating the status of the complaint..
So, waiting for a full while to check all credits back, and that everything looked great, this complaint is RESOLVED.
Two important things that came out during this experience:
1) YeDukan has a heart, really. They do try, and when they mess up, they say sorry, with real money (They did a direct deposit of extra money into my account when they couldn't send my goods). Despite all my problems, and all my anger upon them, I did notice all the time that YeDukan's messages, text updates and chat online options are all built with the customer at heart. Because of their extremely small scale they have had problems, and the customer has suffered, but they do have a system to continually update the customer with updates in the account, much like a
flipkart or a
snapdeal do.
I now do have ALL my price paid for the goods PLUS extra money as apology gift from
Yedukan.com
2)
Paytm, which was the go between (and I have lodged a separate complaint against them) has been a real villain all this while. No phone lines, Complaint mails responded to by bots (or people with the lowest intelligence and even lower understanding but the lowest willingness to resolve complaints). These responses by the customer service would take between 48-72 hours and would have NO link or relevance to the problem at all. There's hardly any way to escalate the issue.
I actually escalated my issue to the worldwide CEO and the highest team, whereafter
Paytm called and from taking my bank account details (for immediate REALTIME electronic transfer they said) they took 5 days to return my money. Later, I saw thousands of complaints against
Paytm, and arrests of their directors and more. Recently I also happened to meet the guy who was appointed their grievance officer (Vikash) who was a high ranking executive globally, but quit
paytm in 6 months.
In short, YeDukan became the villain in this story, but mainly because they chose
Paytm as partners. I was told by YeDukan that
Paytm screwed them also, and ultimately YeDukan had to pull off, suffering heavy losses in the process.
I would like to continue supporting
Yedukan.com whenever I can, only for what they are.
After giving my number here, I got a call from this number [protected] from yedukan.
He told that he is going to credit 7499 in my account now.so he asked me to tell my card number, expire date, 3digit number from back side of my card.I gave him those information.
After that he asked me OTP for transaction.He asked me that, is your bank phone number and registered number for this purchase is same?I told yes.But actually it is different.
In the same time i got call from bank, they told me that someone is trying to debit 5000 from your account i said they have to refund money for cancellation of my order.
Then person from bank told that, it is fake call dont answer that call, we are going to close your card for security reasons.
Then i continued my call to that person from yedukan then i asked him why are you asking OPT and all?, for debit that is not required..?he didint answer, he disconnected my call.
I called him again but he didnt attend my call.
the thing is my bank closed my account.so how they will refund my money.i want to give some other account number.but yedukan is not attending my call.please help me.
I request you to take action on yedukan.com as soon as possible.