[Resolved] Yedukan.com — Non-Delivery of Mobile Phone; 7 days after FULL payment, says Money refund may come after 5-14 days

Indiguns101

from Gurgaon, Haryana

Jun 11, 2015

Address: Hyderabad, Andhra Pradesh

Paid for the mobile on June 4th, 2015 at 10:09 am to Paytm.com (Seller's PREFERRED mode of payment) First YeDukan says, they have to wait for 24-48 hours since they can only ship after they have received the money/ confirmation. On 6th, they say their courier service did not come on the 5th, and that they will DEFINITELY reach the phone on my door by 8th evening. On 8th, they say the courier service has still not come, but it will come for sure that evening. They stop taking my phone calls, and log out when I try to chat with their customer service. They say they are in Hyderabad, but I hear messages in Bengali when I call the customer service number (a cellphone). On 9th, I raise a ruckus, and they say they will give me a discount of 3% for the delay. Still no word on Shipping. Still not taking my phone calls. I emailed them, with a cc to the Consumer Court. They immediately replied that they will refund the money within 12 hours. On 10th evening, they say the action they take will be detailed to me in an email "tonight". What action, they refuse to tell me. On 11th morning at 10:20 am, they say the money has been refunded, BUT THE BANK WILL TAKE 5-14 days to credit the money back into my account. I have still no idea if at all the money will get refunded, and when.

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Complaint marked as Resolved

Updating the status of the complaint.. So, waiting for a full while to check all credits back, and that everything looked great, this complaint is RESOLVED. Two important things that came out during this experience: 1) YeDukan has a heart, really. They do try, and when they mess up, they say sorry, with real money (They did a direct deposit of extra money into my account when they couldn't send my goods). Despite all my problems, and all my anger upon them, I did notice all the time that YeDukan's messages, text updates and chat online options are all built with the customer at heart. Because of their extremely small scale they have had problems, and the customer has suffered, but they do have a system to continually update the customer with updates in the account, much like a flipkart or a snapdeal do. I now do have ALL my price paid for the goods PLUS extra money as apology gift from Yedukan.com 2) Paytm, which was the go between (and I have lodged a separate complaint against them) has been a real villain all this while. No phone lines, Complaint mails responded to by bots (or people with the lowest intelligence and even lower understanding but the lowest willingness to resolve complaints). These responses by the customer service would take between 48-72 hours and would have NO link or relevance to the problem at all. There's hardly any way to escalate the issue. I actually escalated my issue to the worldwide CEO and the highest team, whereafter Paytm called and from taking my bank account details (for immediate REALTIME electronic transfer they said) they took 5 days to return my money. Later, I saw thousands of complaints against Paytm, and arrests of their directors and more. Recently I also happened to meet the guy who was appointed their grievance officer (Vikash) who was a high ranking executive globally, but quit paytm in 6 months. In short, YeDukan became the villain in this story, but mainly because they chose Paytm as partners. I was told by YeDukan that Paytm screwed them also, and ultimately YeDukan had to pull off, suffering heavy losses in the process. I would like to continue supporting Yedukan.com whenever I can, only for what they are.

Verified Support

Jun 12, 2015

Yedukan.com Customer Care's response Amount + 8% extra cashback Refunded in Paytm Wallet.

Jun 29, 2015

Updated by Indiguns101 Updating the status of the complaint..

So, waiting for a full while to check all credits back, and that everything looked great, this complaint is RESOLVED.

Two important things that came out during this experience:
1) YeDukan has a heart, really. They do try, and when they mess up, they say sorry, with real money (They did a direct deposit of extra money into my account when they couldn't send my goods). Despite all my problems, and all my anger upon them, I did notice all the time that YeDukan's messages, text updates and chat online options are all built with the customer at heart. Because of their extremely small scale they have had problems, and the customer has suffered, but they do have a system to continually update the customer with updates in the account, much like a flipkart or a snapdeal do.

I now do have ALL my price paid for the goods PLUS extra money as apology gift from Yedukan.com

2) Paytm, which was the go between (and I have lodged a separate complaint against them) has been a real villain all this while. No phone lines, Complaint mails responded to by bots (or people with the lowest intelligence and even lower understanding but the lowest willingness to resolve complaints). These responses by the customer service would take between 48-72 hours and would have NO link or relevance to the problem at all. There's hardly any way to escalate the issue.

I actually escalated my issue to the worldwide CEO and the highest team, whereafter Paytm called and from taking my bank account details (for immediate REALTIME electronic transfer they said) they took 5 days to return my money. Later, I saw thousands of complaints against Paytm, and arrests of their directors and more. Recently I also happened to meet the guy who was appointed their grievance officer (Vikash) who was a high ranking executive globally, but quit paytm in 6 months.

In short, YeDukan became the villain in this story, but mainly because they chose Paytm as partners. I was told by YeDukan that Paytm screwed them also, and ultimately YeDukan had to pull off, suffering heavy losses in the process.

I would like to continue supporting Yedukan.com whenever I can, only for what they are.

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Comments

Yedukan.com Customer Care

Jun 12, 2015

Verified Support

Amount + 8% extra cashback Refunded in Paytm Wallet.

Yedukan.com Customer Care

Jun 12, 2015

Verified Support

Amount + 8% extra cashback Refunded in Paytm Wallet.

skaich

Jun 29, 2015

Hi

The problem is that they had same problem with EBS and they have again reverted back to paytm.

You are lucky that you got some extra money. I was not so I only go the same money.

I purchased twice from them one using paytm and when they refund the money and then again through ebs which they also refunded.

The main problem is that they did not reflect the correct situation in the order status detail.

Another thing I noticed they did not have any option to cancel the order after payment.

Indiguns101

from Gurgaon, Haryana

Jun 29, 2015

Oh, Ok.
Yes, I also went for purchasing with them again, and suffered the same. Got the full money refunded through EBS (this time without any extras). I do hope they can shake off these problems with a management that is more prudent, and can get their terms right with companies such as Paytm done right; else customers will keep complaining against Yedukan for whatever problems they come across.

Maybe they paid me extra money for having raised my issue.

skaich

Jun 29, 2015

Hi

In the meantime one person call from the number [protected] called to my number and tried to steal the money from the credit card account by introducing himself as Yedukan person by giving excuse of refunding the money.

Fortunately I did not give him the detail. But Some other person was a victim of this fraud.

Please check this blog in the following link

http://www.consumercomplaints.in/yedukancom-order-number-12573-non-delivery-of-p...⇄