Yes Bank — Amount not credited to Yes pay wallet

My Yes pay wallet registered number [protected]

I have requested to my friend [protected], 5000 Rupees around 9:15 pm

Hi, BITLA SANTHOSH KUMAR has requested you INR 5, 000.00. Click https://yespaywallet.yesbank.in/tm/53d94889-06bf-46eb-995f-c5019e863ee4/nonacc to fulfill the same.
His money was debited from credit card sbi [protected] .
Rs.5, 000.00 spent on your SBI Card ending with 4864 at WWW YESBANK IN on 26/07/20.
But amount was not credited. No transaction details available. Mailed yestouch also, but no response.
No customer care service.